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How Do I File a Complaint with the Post Office?

How do I file a "complaint of negligence" with the US post office for a priority mail box that I mailed on May 5, 2010, to Boulder, CO? It has never been received or returned. I did file a lost package claim form, but have heard nothing.


By JoAnn from Etters, PA

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June 15, 20100 found this helpful

Call Line, 1-800-ASK-USPS (1-800-275-8777)

good luck.

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June 17, 20100 found this helpful

Keep after them. Call every day. File the complaine but keep calling. This happened to me and they finally "found " it. The package was beat up and dirty but it was found. You just have to make them look for it. But do file the complaint because if that post office gets too many they will do some investigating. There is no excuse for them to lose packages that are tracked everywhere they go.

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June 17, 20100 found this helpful

There is a district dead letter office. Ask for that. And then stay consistant with them daily on the phone. Ask for the head person each time. Local postal is the POSTMASTER. Make him answer for it.

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