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Being a Good Patient at the Doctor's Office |
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I work in a doctors office and I see some big time wasters caused by the patients that I would like to pass on to you.
- Patients hate when they have to wait for the doctor so please, please be on time to your appointment. Even 5 minutes late causes a big ripple on down the line.
- If you cant keep your appointment then call the office as soon as possible to cancel it.
- Don't assume that just because Dr. is smiling and laughing he doesn't have more patients. He or she usually does.
- Have all your questions and information written down so you will be ready when the Dr. comes in. Bringing someone with you can also help.
- When you call the doctors office. Please remember that he or she is seeing people in the office. If the doctor doesn't call back within the hour please don't call the office back, they will call you back.
- Please don't use your cell phone when in the Drs. Office. It is very annoying to the other people in the waiting room. Go outside or even into the hallway if you have to be on the phone.
- If the nurse asks you to get on the scale assume it is because the doctor has told her to put you on the scale.
- If your baby has a stinky diaper, ask for a plastic bag to dispose it in. Do not put the diaper in the trash can, either take it with you or ask the nurse to dispose of it outside.
- Please don't bring the children and then expect the office staff to babysit while you are with the doctor. We are working, not there to babysit.
- Finally please be friendly. I am a person and so is the doctor. I love my job and most of the patients. But there are some that are just plain rude.
By Sandy
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RE: Being a Good Patient at the Doctor's Office
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Post By veronica (Guest Post)
(08/03/2005)
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I work for a doctor, she is a real stickler about her schedule. She schedules patients appropriatley. And If she is running a few minutes late, I do let the patients know. However as we are very conscience about schedules, this very rarely happens. It's the patients that are usually late. Also.. when you come to the doctor make sure that you address the 1 reason why you are there. If you have multiple concerns, tell the schedular to schedule for more time. Don't be the pt that comes in and says "oh by the way, as long as i'm here...."
that helps too.
RE: Being a Good Patient at the Doctor's Office
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Post By Tedebear (Guest Post)
(08/01/2005)
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Hi Sandy, I guess we have all been to the doctor and dentist and sat and sat and sat. I have REQUESTED that if I am to wait more than 15 minutes, I be called and notified. Many times I wonder IF the doctor and dentist are aware they are working for us. The consideration works both ways. A tip to the office workers. When weighing your patient is it really necessary to LOUDLY voice the number? Many times I have seen patients in tears over this thoughtless experience. Don't make patients neglect care because of this.
RE: Being a Good Patient at the Doctor's Office
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Post By sandy (Guest Post)
(07/30/2005)
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the above comments are taken very seriously at our office. i have heard very good reviews from patients both before i was a patient as well as now i am an employee.
we tell patients they can go to the store to pick up the milk or something.
i sense that snig and julie have not had good experiences.
RE: Being a Good Patient at the Doctor's Office
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Post By Julie (Guest Post)
(07/30/2005)
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I agree with SNIGDIBBLY. Why can't office staff advise patients when they're running seriously behind and offer to let patients run an errand for 30-40 minutes? I had this happen recently and it seems so simple I don't know why more doctors don't try it.
RE: Being a Good Patient at the Doctor's Office
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Post By SNIGDIBBLY (Guest Post)
(07/30/2005)
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1. Please ask the doctor and his staff not to over book his calendar. Not everyone requires 15 minutes or less.
2. Please ask all the staff at the clinic to address their patients in a professional manner as mr. Or mrs. Doe. Please do not use first names unless you are a personal friend who has known the patient since kindergarden.
3. Please read the patient notes in your office files before seeing the patient to refresh your memory and avoid unnecessary questions and this will cut out a lot of time during the office interview period.
4. Treat patients with dignity and respect and don't rush them because the calendar is over booked - the doctor patient relationship is interpersonal as well as professional. Trust is the most important factor in this relationship.
RE: Being a Good Patient at the Doctor's Office
I can't imagine working in a doctors office. I think I would lose my mind! I had a friend that was a medical receptionist and the stories she would tell!
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