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Brother Sewing Machine Tension Issue?

I've recently bought a Brother sewing machine and it was working perfectly. Yesterday I started sewing and noticed stitching issues. What happens is the bottom stitch comes up, but the top stitch doesn't penetrate the fabric. The top stitch is looped under the bottom stitch, but the top stitch can be easily pulled out since it never went into the fabric. I've rethreaded the machine multiple times and changed the needle. The bobbin threads itself. I'm new to sewing and not sure how to describe what the problem is so I hope this description accurately conveys the issue.

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Thank you!

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Bronze Post Medal for All Time! 105 Posts
December 5, 20200 found this helpful
Best Answer

This happens quite a bit and is rather an easy fix. First, remove the bobbin and casing from the machine. Now remove the plate from the area and clean the inside of this area. Add 1 drop of oil to this area and put back the plate. Add the bobbin back to the canister and make sure you have the bobbin in the right way.

Now take the thread out of the machine. Normally there is a screw on the side panel that can come off so you can change the lightbulb. Open this up and check for any pieces of thread that could be broken or wrapped around one of the arms inside this area.

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You should look with a flashlight.

Now thread the machine again. I would also remove the needle and inspect the needed. Make sure it is sharp and has no issue. Put this back in the machine. Now thread the machine again.

Normally this issue comes when the machine is not threaded correctly, the thread is in the arm of the machine in the area of the lightbulb or you have some dirt in the bobbin area.

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December 6, 20200 found this helpful

Thank you for the suggestion about cleaning the machine. Ill see if that cures the problem.

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Bronze Tip Medal for All Time! 59 Tips
December 5, 20200 found this helpful

The tension may also need to be adjusted w/ your machine. In the manual it gives information regarding adjusting the tension.
file:///C:/Users/dell/Desktop/Important/BROTHER%20MANUAL.pdf

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Bronze Tip Medal for All Time! 59 Tips
December 6, 20200 found this helpful

This information may help:
support.brother.com/.../faqend.aspx?c=us&lang=en&prod=hf_ex660eus...

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Gold Feedback Medal for All Time! 949 Feedbacks
December 13, 20200 found this helpful

Sometimes what seems like a simple problem can be confusing when answers are given and you may need a more 'step-by-step' approach.
I like to keep a couple of sites available so I can quickly ask my question and know that I'll get an answer quickly and can ask for clearer instructions.

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The members on this forum are really great and they know how to ask you questions so they can help you follow through until the problem is resolved. Don't be shy - join the group and ask any question - remember only an unasked question is the dumb one.

www.quiltingboard.com/.../

You can also contact Brothers but they usually give you an address of a local dealer.
www.brother-usa.com/brother-support

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Gold Post Medal for All Time! 677 Posts
December 19, 20200 found this helpful

Refer to your manual about how to adjust the tension.

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December 20, 20200 found this helpful

Thank you all for responding to my query. I tried many of your suggestions but finally went to a quilt shop for an estimate of repairs. He checked out the machine, found nothing wrong with it () and miraculously fixed the stitch!

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He did change some of the dials and checked the upper tension manually but not anything else. A mystery for which I am grateful!

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