Repairing a Brother Sewing Machine

November 5, 2018

I just opened the box yesterday. It is a new refurbished machine, number xm2701. The bobbin will not slide over or spin. Then I did it by hand, now the needle will not go up and down. The machine turns on, but just makes a sound, no function.



November 6, 20180 found this helpful
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Hopefully you purchased it from a reputable seller/store and can return it without a problem.
Since it is "machine not working" problem you should not have to pay return postage.
Try to use the same shipping box unless they send you a new shipping box.
Use the same carrier if possible (USPS, FedEx, UPS) or whoever they specify.

They should provide you with a return postage label so be sure to check this out.
If you bought it from a local store then return it as soon as possible as these things are not always easy to repair.

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November 8, 20180 found this helpful
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looks like a flaw in the motor, or a part that the refurbisher used broke off, maybe it was a generic part and not the original, or maybe it got damaged in shipping

aside from the obvious thing of contact the merchant, you can try to fix ityourself with this link

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8 More Questions

Ask a QuestionHere are the questions asked by community members. Read on to see the answers provided by the ThriftyFun community or ask a new question.

I've recently bought a Brother sewing machine and it was working perfectly. Yesterday I started sewing and noticed stitching issues. What happens is the bottom stitch comes up, but the top stitch doesn't penetrate the fabric. The top stitch is looped under the bottom stitch, but the top stitch can be easily pulled out since it never went into the fabric. I've rethreaded the machine multiple times and changed the needle. The bobbin threads itself. I'm new to sewing and not sure how to describe what the problem is so I hope this description accurately conveys the issue.

Thank you!


December 5, 20200 found this helpful
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This happens quite a bit and is rather an easy fix. First, remove the bobbin and casing from the machine. Now remove the plate from the area and clean the inside of this area. Add 1 drop of oil to this area and put back the plate. Add the bobbin back to the canister and make sure you have the bobbin in the right way.

Now take the thread out of the machine. Normally there is a screw on the side panel that can come off so you can change the lightbulb. Open this up and check for any pieces of thread that could be broken or wrapped around one of the arms inside this area. You should look with a flashlight.

Now thread the machine again. I would also remove the needle and inspect the needed. Make sure it is sharp and has no issue. Put this back in the machine. Now thread the machine again.

Normally this issue comes when the machine is not threaded correctly, the thread is in the arm of the machine in the area of the lightbulb or you have some dirt in the bobbin area.

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February 24, 2019

I just received my great grandmother's sewing machine. I have really no clue about one this old. But I do have common knowledge when using a "newer" sewing machine. The place you would re-thread the bobbing does not work.

I tried using it, and sometimes the needle goes down and it will make a weird sound, but it won't come back up and the thread breaks.

Please help.


February 24, 20190 found this helpful
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If your needle is making a noise, it is probably hitting something. There is something out of alignment or the timing is off. has customer support. I would contact them first.

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January 12, 2020

I replaced my needle and now my sewing machine won't thread the needle. What am I doing wrong?

Thanks in advance.


January 13, 20200 found this helpful
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It sounds like you have the needle put in wrong. There normally is a flat side on the needle and it goes to the back of the machine. Check the needle and make sure it is installed correctly. It sounds like you may have one of the self-threading machines and you can get it to thread.

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I have a Brother sewing machine cs6000i. I cannot get a new needle installed. The clamp/screw does not hold it in place.

I have spent hours trying everything I could think of. I have only had it 4 months!


April 2, 20200 found this helpful

Normally installing a needle isn't so hard. There is a flat side on the needle that either needs to go to the back or the front when installing the needle. You need to make sure the screw is all the way out when doing this. Now push the needle all the way in and hold it in place with your hand. Removing the pressure foot will help you if you are having a problem. Now move the needle holder in place and make sure the screw is aligned in the hole and start to turn the screw so that it hits the needle and hold this in place.

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April 8, 2020

My Brother SQ9185 is throwing a Code E1. How do I fix this?


April 9, 20200 found this helpful

There are threads jamming your machine. Clean out build up, re-thread reboot(turn off then on).Check bobbin housing, clean out. Now try!

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April 12, 20200 found this helpful

I'm not familiar with this machine but here are suggestions from other users:

"Either you just need to lower your presser foot, or youve either damaged the presser foot microswitch or the wires that connect this microswitch to the main PCB. E1 indicates that the presser foot is up when you try to start sewing. Another thing that can trigger E1 is if you hold down the foot control or the start/stop button as you turn the machine on."

"Q: What does E1 error message mean?
A: An operation has been performed incorrectly
Q: How to fix E1 error message?
A: Lower the presser foot lever before continuing operation. If the error message has not disappeared, press the stitch selection key while the error message is displayed."

Here are some links that may help:

Did you check your manual?

Information about all codes:

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September 5, 2018

It may be possible to use a generic memory card in your Brother SE425 machine as long as it is completely compatible and does not affect your warranty. This is a page about using a generic memory card in a Brother SE425 sewing machine.

Hand holding a SD memory card

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September 18, 2017

Some problems with a sewing machine can be repaired by the crafter or seamstress. Certain issues simply need an adjustment made to correct the malfunction. This is a page about what to do when a Brother CS6000i sewing machine won't sew.

My Brother CS6000i Sewing Machine Won't Sew

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