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I just opened the box yesterday. It is a new refurbished machine, number xm2701. The bobbin will not slide over or spin. Then I did it by hand, now the needle will not go up and down. The machine turns on, but just makes a sound, no function.
Hopefully you purchased it from a reputable seller/store and can return it without a problem.
Since it is "machine not working" problem you should not have to pay return postage.
Try to use the same shipping box unless they send you a new shipping box.
Use the same carrier if possible (USPS, FedEx, UPS) or whoever they specify.
They should provide you with a return postage label so be sure to check this out.
looks like a flaw in the motor, or a part that the refurbisher used broke off, maybe it was a generic part and not the original, or maybe it got damaged in shipping
aside from the obvious thing of contact the merchant, you can try to fix ityourself with this link www.sewingmachinesinstitute.com/
I just received my great grandmother's sewing machine. I have really no clue about one this old. But I do have common knowledge when using a "newer" sewing machine. The place you would re-thread the bobbing does not work.
If your needle is making a noise, it is probably hitting something. There is something out of alignment or the timing is off. Brother.com has customer support. I would contact them first.
I replaced my needle and now my sewing machine won't thread the needle. What am I doing wrong?
Thanks in advance.
It sounds like you have the needle put in wrong. There normally is a flat side on the needle and it goes to the back of the machine.
It may be possible to use a generic memory card in your Brother SE425 machine as long as it is completely compatible and does not affect your warranty. This is a page about using a generic memory card in a Brother SE425 sewing machine.
Some problems with a sewing machine can be repaired by the crafter or seamstress. Certain issues simply need an adjustment made to correct the malfunction.