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Hoover Carpet Cleaner Won't Stay Upright?

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I just bought a brand new Hoover pro clean pet carpet cleaner. The problem is I took it out of the box and it won't stay standing upright? Is there something that I'm missing here? Seems like something's either missing to keep it locked into place or something's in the way of it to lock.

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May 18, 20210 found this helpful

Found this comment in the Walmart reviews; might help. <Secondly, getting it to stand up and lock...you have to push down the handle release with your foot, and push the handle as far forward as possible, then let go of the release. Once you do it a couple times, it gets easier, and you won't have to hold down the handle release with your foot any more to get it locked.>

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May 18, 20210 found this helpful

If it is brand new, return it.

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May 19, 20210 found this helpful

Your instructions are either not clear enough or there is a missing part. Since this is new you can either return it for another or you can try contacting the company for help:

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You can either email them or 'chat' online:
You will need the model number available.
hoover.com/.../contact-us

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May 20, 20210 found this helpful

Could it be defected? I'd go exchange it since it's brand new. Or you could call customer service at (800) 944-9200 and ask (it may be more common than we think.)

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