Package Lost By Post Office

Should I trust the kiosk as much as I do the postal clerks? I have never needed to track a package until a postal worker asked if I would like help using the kiosk. The pkg. didn't arrive. I'm very leery about using it again.


By Maureen M

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February 23, 20150 found this helpful

The Kiosks don't deliver, they just send it. Someone lost it. But, if you insured it or have a tracking number, you can find it or get your money for it. When you walk into the post office, the people or the Kiosk are just the first step. Everything else is out in the weather and trucks. A lot depends on legible labels, return addresses, etc. I wish you luck.

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February 24, 20150 found this helpful

You have never needed to track a package because, through sheer luck, none of your packages have been lost before. Tracking is a valuable service that only costs a small amount more when shipping a package.


Always use tracking when shipping a package, and use insurance when the package is worth an amount of money that you would really feel the bite of if you had to replace it.

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February 24, 20150 found this helpful

A postal Kiosk is similar to a branch of the postal service except they will also package your items but offer the same services as a regular post office. A postal employee picks up from Kiosks everyday and delivers them to a local post office for shipping.

I do not believe that "luck" has anything to do with how many packages are either lost or delivered. Usually the problem with a package being "lost" has to do with the way the sender either packaged poorly or addressed incorrectly.


Oh yes, we all hear about postal employees "stealing" letters, money, packages etc but very rarely read about the thousands and thousands that are correctly delivered everyday.

How long ago did you mail your package?
How far did it have to travel?
US to US or to foreign country?
A large or small package?
Valuable - insured?
Mailed to the correct address? Legible writing?

You can appeal to the Postal Service Customer Service in Washington, DC for help if the package does not arrive in a reasonable time. Write a letter with all particulars and they WILL answer your letter and tell you all they may be able to do to help you find your package.

Is a Kiosk safe?
Generally I would think so and have never heard otherwise - but - remember this - you are NOT originally dealing with a government company/employee so they are not really under the same laws/rules as postal workers. Cost is usually higher at a Kiosk but may be more convenient and closer (save gas?).


I would recommend that you insure items when using a Kiosk and anytime you are shipping something of value. Also, tracking has increased in cost but is well worth the money as you can follow your package from pick-up to delivery.

Internet/On line shipping is a good value (costs less) - ( as the tracking is usually free with Priority Mail or First Class and you can print your label and tape it on your package for your post person to pick up.

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February 24, 20150 found this helpful

Just to clarify something, here, the kiosk is USPS and subject to all USPS rules and regulations. Packages are sometimes lost through USPS no matter what location you use. That is why it's a good idea to use tracking or insurance if it's anything of value.

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