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I have an old Starcraft pop up, whose shell won't go all the way down. All the sides seem to go down at the same rate, but with about three inches to go, the entire thing stops. As far as I can tell there are no blockages. It continues to crank the final few turns, but to no effect, as if the cables are turning, but the top doesn't budge.
By Troy S.
My Starcraft camper does the same thing. Make sure that you tuck as much of the tent fabric toward the center as you can. what I do is pull down each corner manually and then latch each one of them.
We latch one corner and then going on a diagonal latch the opposite corner. Hope this helps. Mike