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Resolving AT&T Billing Problems?

Woman sitting in front of computer calling phone company to resolve bill
Resolving billing issues with cell phone providers can be frustrating and take up a lot of your time. Failing to get satisfaction from the provider even after speaking with supervisors, you may need to contact consumer advocacy organizations, the Better Business Bureau, or even local news casters who specialize in resolving these issues. This is a page about resolving AT&T billing problems.
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Questions

Ask a QuestionHere are the questions asked by community members. Read on to see the answers provided by the ThriftyFun community or ask a new question.


Gold Feedback Medal for All Time! 690 Feedbacks
February 14, 2010

For the past 6 months I have been billed for each long distance call individually. I have the "unlimited" long distance plan. Each month I'm told it will be fixed, result of a "computer glitch", etc. I'm past frustrated.

Does any other Thriftyfun person have this constant problem? Again I have to get past the automated part to speak to another customer service representative, who "guarantees" this will be fixed. I have spoken to supervisors also. I am filing a complaint with the FCC.

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By Keeper from NC

Answers

February 17, 20101 found this helpful
Best Answer

Contact the Beter Business Bureau. I had a billing problem with AT&T for my cell phone bill. They wanted to charge me over $100 for data usage that we didn't use! The customer service representative and the lady who identified herself as the manager both argued with me. In fact the manager seemed to think she could read minds because she insisted that my husband *intended* to use the internet on his phone. I contacted the BBB via their web site www.bbb.org. They took the charge off my phone bill and only charged me one cancellation fee when I switched to T-Mobile.

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Gold Feedback Medal for All Time! 690 Feedbacks
February 18, 20101 found this helpful
Best Answer

Thank you all for your help and sharing similar frustrating situations. I had to call them again yesterday to adjust Feb.bill. After 6mins.of automated crap and 20mins.with a human we reached a decent figure! I'm told it's a computer glitch,the previous Rep. Didn't log the problem,blah blah blah. She finally asked if I'd like to speak w/a Supervisor which I rattled off the 3 Supervisors names and 5 previous Reps...total silence.

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#4 told me she didn't appreciate my tone of voice! Her, I hung up on before I said something obscene. Anyway I have the FCC form ready to mail and will call the BBB today. Bring back truthful Customer Service and do away with automated phone response. Thank y'all again.

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Bronze Post Medal for All Time! 104 Posts
February 14, 20100 found this helpful

I don't know if you're familiar with Clark Howard. He has TV a show that comes on here in TX on Saturdays around noon I think. He's written financial books, etc. and he's on the radio. People call him with all sorts of problems and I bet it has a solution for you. His phone number is listed on his website.

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Go to ClarkHoward.com and you'll find his number. I have unlimited long distance calling and I've never had a problem so that doesn't make any sense to me. Call or e-mail if you can Clark Howard. You'd be suprised at the questions people ask him and has very good advice.

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Gold Feedback Medal for All Time! 690 Feedbacks
February 16, 20100 found this helpful

I went to his site.Very interesting.Thanks.

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February 17, 20101 found this helpful

My problem dealt with ATT, but isn't quite your problem. It took me over a year, and a lawyer, to settle my problem with ATT though, and it wasn't even my problem.

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When I first moved here twelve years ago, fresh from my parent's home, and started my phone service, it was with Sprint. I had local and long distance. Shortly after, I began receiving bills from ATT, much like yours, but I refused to pay them as they were not mine; it was my number, but not my address and name!

Every time I called I spent a good hour, part of that trying to talk to a human, and then each time, each representative seemed to see the light, promised help, assured me, and each supervisor promised something even greater, but each month I would get an even higher bill and things started adding up and despite not being in my name, I was soon threatened with legal actions, threatened with harm, threatened all manner of things. When they threatened to end my phone service I had to get Sprint involved, and they assured me that could not happen.

It took a legal action and several weeks after that, to stop the bills. Stop the harassment, stop the stress. I really feel for you because I know it is not easy dealing with them.

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Diamond Feedback Medal for All Time! 1,317 Feedbacks
September 20, 20100 found this helpful

I think they count on people not checking, we had that company and if we went into the local store boy after waiting an hour or so, we would come out with free upgrades and of course refund and added benefits. I told my friend how I dreaded getting the bill, as it usually meant going down to the store and she said she never looked at it just

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paid it. Hope you got your problem fixed.

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