Resolving a Dispute with a Dry Cleaner?

August 23, 2015

I took two of my queen size down-filled pillows (8", firm density) to the cleaners. I asked if they could clean them, especially the shell. I pointed out that they were down filled, they said "Yes, no problem". I went to pick them up ($12/pillow) and they were flatter than a duvet. Consequently, I royally complained and they said they will send them back to where they are cleaned to see if they can do something to puff them back up again.


Seriously, they are the size of a stroller duvet. They are not pillows anymore at all. These were $200 each. I have had them over 20 years and now the dry cleaners totally ruined their fill volume. Any suggestions for compensation? I feel like just leaving them there, as they are totally useless on my bed now.


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August 24, 20150 found this helpful

I wonder if your pillows were so old that the cleaning process destroyed the down. I have now experience with down, but I do know that feather pillows wear out over time. Perhaps down will last for decades, but I suspect that age was a factor. Have you had them cleaned in the past?

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August 24, 20150 found this helpful

You could take them to small claims court, but it won't do any good. Even if you had a receipt saying the pillows were 200 dollars when you bought them, a judge would say that after 20 years their reasonable life expectancy was zero. In other words, you've gotten your use out of them.


Question: Did you sign anything? Was there any warranty? Any guarantee? Did you ask?
If there is a warranty or guarantee, you've got something. They must back up any guarantee they gave you.

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