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Sewing Machine Stuck in Reverse?

I recently got a Hiline SP sewing machine. I just went to use it for the second time and it is feeding backwards even without pressing the reverse button. I cannot seem to find an answer on the Hipline site.

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February 4, 20160 found this helpful

If you bought the machine new, it should still be under warranty - return it to the seller and ask for a fast repair or replacement machine. Be sure to take all of the attachments and other 'extras' that came with it.

If you bought it used, you're going to have to take this machine to a qualified repair tech - something inside the machine has failed and this is not a 'home repair'.

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