Top Thread on Embroidery Machine Not Sewing?

I am new to machine embroidery. I am using a Brother Innovis 955. My first test pieces were fine. I am now trying to sew a satin stitch name using the same thread, material, and stabiliser as the test piece, but the stitched letters are coming out white (bobbin thread) not pink like the thread on the top of machine. I hadn't changed any settings, but have tried changing the tension, put in a new needle, etc. all to no avail. I am confused.


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Gold Post Medal for All Time! 677 Posts
February 7, 20170 found this helpful

Your test pieces were small. The actual piece may be much bigger, and the weight of the piece may be pulling and causing the machine stitches to come out wrong. Try laying the piece of material on the sewing table so it is not stretched as you sew.

February 8, 20170 found this helpful

Solved! As I said new to machine embbroidery, it was the bobbin thread not being fed properly.
I cant believe how much time, effort and material I wasted trying to sort when all I needed to do was rethread the machine, but at least I have discovered this potential 'fault' before attempting a large project.


Gold Feedback Medal for All Time! 949 Feedbacks
February 8, 20170 found this helpful

I am glad you solved your problem.
Hopefully, your manual has some problem solving questions and answers which I have found are a big help even before I have a problem.


manuals are a good "read" when you have a few extra minutes.

February 9, 20170 found this helpful

sadly this problem was not covered in the manual but they probably assumed I would think to try rethreading-I know now!-thank you for your help.

February 9, 20170 found this helpful

i really cant offf any advice. but one solution is to use same color in both placs :(... good luck

April 9, 20210 found this helpful

I faced same issue with my Brother Pe770 Embroidery Machine back in 2018. For few months it worked fine but after some time I am not able to sew custom stitches.


How did I solved this problem?
I have watched many YouTube tutorials and contact Brother support and come to know that my bobbin thread was not fed properly that's why its creates problem in sewing my stitches. You can also try this hope so it will solve your issue.

September 12, 20211 found this helpful

Thanks for the post, I am also facing same issue with my Brother Innovis 955 and thank God I got the solution


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