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Troubleshooting a Singer xl400 Embroidery Machine?

The embroidery carriage on my Singer xl400 is not moving and the panel shows error code 10 (wrong size hoop), but nothing I do changes the outcome. Please help.

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Bronze Post Medal for All Time! 140 Posts
October 12, 20190 found this helpful

Can you reboot your machine and start over? If not Youtube videos can talk you through it!

 

Gold Post Medal for All Time! 677 Posts
October 12, 20190 found this helpful

I would contact Singer directly at singer.com.

 

Bronze Post Medal for All Time! 105 Posts
October 13, 20190 found this helpful

It says that this error code is your hoop size and it is too small. They are saying that you need to trun off the machine and put in a larger hoop. I think may be you have done this before.

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Here is a good video on how to troubleshoot some of the major problems with this machine. www.youtube.com/watch?v=2YeDNwJDV_k

 

Bronze Feedback Medal for All Time! 196 Feedbacks
October 13, 20190 found this helpful

Here is a listing of YouTube videos:

General: www.youtube.com/results?search_query=Singer+xl400

Troubleshooting: www.youtube.com/results?search_query=singer+futura...

YouTube has become my go to when I need to fix things!!

 

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