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I have a White W3300 embroidery machine. It keeps saying that the top or bottom thread is cut, but they aren't. I changed the needle and changed the thread. I cleaned out the bobbin area and rethreaded everything. And it still won't sew. However, I did notice when I was checking the timing, that the bobbin case does not turn. Any ideas or suggestions?
Make sure it is set properly for the fabric and pattern being sewn.
Make sure all settings are proper.
Make sure you have right needle size and type for your project.
Use good quality threads.
My White embroidery machine 3300 won't stitch. There are no issues with the top thread that I can see. The design starts with no issues, as soon as the needle goes down it looks like it doesn't hook the bobbin thread.
I'd like to echo the first answer and also add that the needle needs to be matched to the type of fabric. Sometimes the wrong type of needle or even a worn or dull needle can cause skipped stitches. I'd try changing the needle first and if that don't work then by all means take it in for servicing.