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White W3300 Embroidery Machine Bobbin Issues

I have a White W3300 embroidery machine. It keeps saying that the top or bottom thread is cut, but they aren't. I changed the needle and changed the thread. I cleaned out the bobbin area and rethreaded everything. And it still won't sew. However, I did notice when I was checking the timing, that the bobbin case does not turn. Any ideas or suggestions?

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October 10, 20170 found this helpful

White W3300 embroidery issues

Step 1
Check for lint or stray thread

Step 2
Check the lower and upper tension and adjust if necessary

Step 3
Your timing may be off and the machine may need servicing.

Reply Was this helpful? Yes
October 11, 20170 found this helpful

Step 1
Make sure it is set properly for the fabric and pattern being sewn.

Step 2
Make sure all settings are proper.

Step 3
Make sure you have right needle size and type for your project.

Step 4
Use good quality threads.

Reply Was this helpful? Yes
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