Package Ordered from Internet Site Never Received?

I ordered a package from the US, but I moved to a new house and could not change my delivery details. Now I don't know where it is. Can anyone one help?


I do not know how it was shipped, by post I guess, but I don't know the carrier's name. It was supposed to arrive in February this year. I checked my old address, but no one is living there. As I rented the property I asked the landlord if there have been any packages delivered, but he says no and now I don't know what I can do. The package was a framed coat of arms from a heraldry site in the US, but I can't find the site. I think I've been ripped off. Oh well you live and learn.


By Tony

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August 24, 20110 found this helpful

How did you pay for all of this, Tony? Go back and check your statements, and there should be some sort of information for the company. When I order things online, I normally receive an order confirmation in my e-mail. And many places also send a shipping confirmation when the package goes out. Is it possible you have any of this still in your e-mail inbox?


It isn't really their fault that you moved. Have you been checking on this since February? That's six months. If the company was legitimate, I suspect that one of two things happened. The item was delivered to your old home. Someone accepted it, or it sat outside. In that case, who knows what happened to it. Or it was returned to the business as undeliverable. If that happened, I guess the seller could try to contact you. If they don't have a good e-mail address or phone number for you, there isn't much they could do. If they were able to contact you, I think it would be entirely reasonable for them to require you to pay for re-shipping. If they shipped it to the address you gave them, they lived up to their end of the deal.

If you truly believe you've been ripped off, and if you paid with a credit card, I guess you could contact your credit card company and try to get them to reverse the charges. But, again, you'll need to look through your statements to give them the information about the transaction. And I don't know that they can or will reverse charges after so much time has passed. But I guess it can't hurt to try. Good luck.

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August 25, 20110 found this helpful

I would call the post office, UPS, etc. and ask about where items go when they cannot be delivered.


They get stored for while. Look over credit cards for #'s, check book.

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