This morning, my internet suddenly stopped working. I restarted my router and nothing was working. I searched online "Is Cox down in my area" and there were many reports. I decided to log onto my Cox Internet account and it said there are outages in your neighborhood and to text a number to stay informed when it'll be back up. My internet ended up being down for 5 hours. During this time especially for virtual learning or work having internet service is very important.
I contacted my internet provider via live chat and the chat representative confirmed my internet was down and the prorate for my bill divide by 1 month was $2.10 and I will get that $2.10 off my next bill. It took less than 5 minutes of my time.
Source: Personal Experience