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Bronze Tip Medal for All Time! 75 Tips

We purchased a Gaggia New Baby espresso machine as a gift from Based on the advice at and it appeared that this was a solid choice for a relatively inexpensive machine which could produce good results at home.


Unfortunately, the machine arrived broken. Rather than brewing, the water filled the inside of the machine and went all over the counter. After containing the flood we arranged to have the brand new machine exchanged for a new one.

The initial order from went very well, but accomplishing the exchange is becoming an ordeal. It's been nearly two weeks since our first contact with the company and we don't even have a return address label yet!

I cannot recommend purchasing from They have good prices and good selection, but when something goes wrong it is just too difficult to get the matter resolved. For something as expensive and complicated as an espresso machine it would be better to buy from a dealer who has a no-hassle exchange policy.


I am also a bit disappointed in and is one of their main advertisers and is recommended frequently in their forums and reviews. It does not appear that either site is truly an unbiased source of information.

By Fletcher from Seattle, Washington

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