Telephone your local library and ask for the "Business Section". Once someone answers, tell them you want the name, title and address of the CEO, President, (whatever) and also the same for your local District Manager of the Company in question. Send your complaint to the CEO and President, copy to the Sr. V.P., the District Manager and your local store manager of whom you are not finding resolution to your problem.
I can understand legitimate complaints, but have also been on the other end of this bulldozer approach to complaint resolution. Often customers do not want store policy to apply to them. My job requires me to stick to policy. So before you try this intimidating and bullying routine, ask yourself if the employee is following the store's policy. If they are, then look in the mirror and ask yourself why it doesn't apply to you. This seems like overkill.
If the customer is being treated fairly, the suggested tactic will be 'on-thin-ice'. However, the companies forget that the customer HAS A POLICY TOO. Sell me a product or service with reasonable expectations; if that fails, and the company pulls a 'it's our policy' flag, then I pull my 'I have a policy too' flag, then it's 'all's fair in love & war'! You got my money, I want satisfaction!
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