By yoyo 1
I sent out the package on 2/28/11, but today is 3/29/11 and my friend still did not receive it yet? I filed a complaint to USPS. They said that there is nothing they can do, because the package was out using flat rate first class. They didn't sell me the insurance and confirmation for tracking. What should I do?
By yoyo from CA
March 30, 2011
They don't automatically sell you insurance when you mail a package. You have to tell them you want it insured for the value of the items in the package. I don't know what you can do, but I do know when you want a package insured you have to ask for it, and if you want a tracking number or something like that you also have ask for certain types of shipping.
March 30, 2011
There is nothing more to be done. Just hope that it may turn up at some point. I worked with the USPs for a while during Christmas and was surprised at the number of packages that came through with poor address labels that fell off or poorly packaged boxes that fell apart. None of these packages could be delivered. Not saying this was your case but mailing letters or packages one should always ASK for insurance and registered. That way the package can be traced and the recipient will sign for the package and a receipt will be forwarded to you.
March 30, 2011
I learned the hard way when dealing with USPS. Always, get insurance, delivery confirmation or the service that will give you tracking numbers. I prefer that because you can track the progress online.
April 18, 2012
I sent a scarce 1795 silver U. S. half-dollar to ANACS in CO. to be graded on March 10th insured for $1K and w/delivery confirmation. Tracking revealed it got to the sort center in Kent, WA. and no further. I'd much rather have the coin back, but I put in a claim as it's been over a month and no further movement or action has been noted. Someone I know who works for USPS strongly suspects it was "pilfered" (stolen) by some USPS employee at the sort center.
I sent a small Flat Rate box to someone in California on 4/16. I dropped it like I always have in the drop box inside the post office. As of today 4/30 the post office still hasn't scanned the package. I went back to the post office and they weren't helpful. The supervisor was "surprised" the package hasn't been scanned and they said they didn't have it. What do I do?
Long story short I have someone who sends me beads to make up and I send them back to her. She has never asked me to insure it for a certain amount, but I insure for $30.00. When she called me about not receiving the package she was upset saying it was worth more. I need to find this package. Any ideas?
By Marie S.
May 8, 2013
Hi - I hope your package has been delivered but in case it has not - here are some questions/comments.
It appears that you are printing on line as you say that you "dropped" it in the drop at the post office.
If that is the case then you have good records of printing the label but unfortunately you do not have a record of the package ever reaching the post office.
This always presents a problem as your insurance may not cover this parcel at all. How could the post office pay insurance if they have no record of the package ever being in their system? (That could be a recipe for many, many scams of the post office system.)
Truthfully, the post office does not lose very much mail especially considering the amount that passes through their system each day.
Maybe you could try letting your postman pick up your packages in the future?
Your carrier will scan your package when he picks it up and you can check on your item the same evening or next day. This works great for me - I just place packages on my porch and leave my carrier a note as to where packages are located. Never had a problem in over 3 years.
This may not be possible everywhere but why not give it a try? If there is problem with this then you can call for a pickup (24 hour notice I think). They will pick up even one package if it is priority mail. But - carrier is still best idea if possible.
I hope you have good luck with this one but maybe try something better in the future.
I sent 2.5 oz of pure .9999 gold in a cash4gold envelop. It had delivery conformation on it, and I told the postal employee that I did not feel comfortable dropping it in a mail box. I told the clerk that it was $4,000 worth of gold and he offered me insurance that I could not afford at the time.
The tracking number shows that the package was accepted at the Woburn, MA facility on August 30th at 10:49 am and that is the last update. The worst thing is the gold is my father in-law's. What can I do? I started a claim and that doesn't sound too promising at this point.
September 20, 2011
Have him go to the post office where it was delivered. It is possible that the envelope was damaged and the contents were separated. Being that it was gold it's possible that it was taken by an employee, janitor, etc. But most post offices keep envelopes and boxes full of damaged mail and its contents. A few months ago I received an empty envelope and when I went to the post office, they were able to find most of the contents. You might also fill out a police report, though I don't know if it would do any good.
I sent a Kindle by Parcel Select through the U. S Postal Service, July 21 with a return label and tracking label. They have not received the Kindle and are now trying to charge me. What can I do?
August 8, 2011
Hi.. Parcel select is the slow boat method. It hasn't had full time to get there. Give it a good two weeks. Hope this helps. Cindy
By guddu 1
I'm from India and I had cleared my CCNA exam, but the certificate has to be sent from United States. Cisco is telling that my certificate has already been sent to me, but I had not received it yet.
They have not given me any receipt number to track my certificate. So if any one knows how to get a receipt number I would appreciate your help. It was dispatched on the 16th of March 2011. It has been almost 4 months.
By Guddu from India
July 5, 2011
If possible ask for another to be sent and have them send it signature required if possible.
I mailed my package and my sister never received it. Now I don't have the tracking number, but I have a receipt. Is there anything I could do having a receipt?
By Kate from CA
April 25, 2012
Do you mean that you did have a tracking number, but lost it? The receipt will have that number on it. Look it up yourself on USPS.com to see how far it got, before it was lost. Then take the receipt to the post office so they can take it from there.
If you didn't get a tracking number, you could ask them to try to trace it, but it's a long shot. At least you'd have the date it was mailed, which would give them a little info to go on.
I had a package send to me by USPS Priority mail. He lost the confirmation number; I have tried everything to find it. Can you help me?
By Robert from Santee, SC
I need advice regarding an issue with USPS lost package. I sent a 40 lb. package to my friend in Stamford, CT and it's not delivered though it's been a month. I do not have a receipt/tracking number for it. When we inquire of the USPS customer service, their only response is that nothing can be done without the tracking number. Is there any alternative way to solve this problem?
Sunvam from Somerset, NJ
I'd start by calling the office manager of the destination Post Office and ask for help. (08/14/2007)
You also might start with the office that you mailed it from. If you know the date and time you were in their office, I would think that there would be records of all mailed packages from that office. There would be a list of tracking numbers mailed out within a particular time period and you could go from there! (08/14/2007)
I have had a friend track down a package by calling the receiving Post Office directly. You will have to hunt down the phone number. Undeliverable packages go into a storage area, I believe. You could also have your friend in Stamford go directly to the post office to talk to someone face to face. I've always had very good service with the post office and they are my first choice when shipping boxes for the holidays and such. Cheaper and faster than UPS or FedEx.
Don't forget the local newspaper help column and the local TV consumer reporter. They love to do this kind of thing. (08/14/2007)
Fill out PS Form 1510 (Mail Loss/Rifling Report) from your Post Office. I've been told that submitting this form almost magically makes lost packages be delivered. Of course this was for books, not a 40 pound box, but it couldn't hurt to try. (08/14/2007)
I am experiencing a similar problem. I sent a package from MO to AZ on March 20 2008. It weighed 67 lbs. It has not arrived yet. I called the 1-800 ask USPS (almost useless number) with no results. I then called 1-800-222-1811 to see where my package was, with no results. Then I called the office where I sent my package from and I was told to file a complaint with the postal inspector (http://postalinspectors.uspis.gov/) (1-877-876-2455) with no results. I don't even think they looked into the complaint.
Finally I started to attempt to track my package my self spending numerous hours on the phone with different offices. I called the USPS consumer affairs office ( (602-223-3223) and was told they would look into it for me via email. (not very effective).
I did a little research via the net and found a number for the Dead Mail Center in Atlanta (404-344-1625). They told me that the package was last seen in Glendale AZ on 14 April 2008. Don't know why it would be there. I informed the Consumer Affairs about what I had found out and they where surprised to know. Don't know why they could not get that information. They then told me that they would call and try to find any info.
I was surprised that they actually called me back, but not surprised that they could not get any info. They then told me that they would check the Phoenix Distribution Center (602- 225-3122). I have not heard back yet about them. I then called the Glendale main post office (623-486-2029). They remember seeing the package and I was told that it was put back into the system.
I then called the West Valley office (623-442-6033) with no results. I then called the Tucson Distribution Center (520-388-5043) with no results. All of these offices are within 3 hours from my home and so far it has taken 12 days for my package to make a 3 hour trip (truly snail mail). I check with the local Post Office almost every day (520- 458-0554) and they are anticipating seeing my package almost as much has I am. Just so that I can stop calling.
My next step is to call the Post Master General of both my local area (520-458-0554) and the region (520 388-5101) and call the Consumer Affairs office for Tucson (520- 388-5090) and the Dead Mail Center in St Paul (651-293-3083), and write a letter to my congressman.
It is hard to get phone numbers for the USPS system but with a little sweet talk you may be able to get the number you are looking for. The USPS keeps their numbers very a secret, but after calling everyone and their mothers you can get what you are looking for. Bottom line is that the USPS may seem like a service when everything works. But when something breaks, they are filled with much bureaucratic BS as any other government office. I truly believe my persistence will pay off in the end, but I hope this will help you. (04/25/2008)
I sent a large box to son from Rhode Island to Arizona. It has been seventeen days and USPS will not help at all. What can I do?
What you need to do is go to this site and hit the red complaint button and put your words into "writing". Calling never does any good. Here is the site:
This needs to be addressed. Good luck.
By Robyn Fed
I bought my son shorts and t-shirt from his university for his birthday; he never got it. I forgot to insure it so it's gone. When I called the PO; they angrily replied "who gave you this number?" Another time I sent his Christmas gift and he did get it, in February. So, if you don't want it lost, don't send it thru USPS. UPS and Fedex are more expensive, but they can trace your package. (04/08/2009)
In September, I sent to my daughter in Japan a package important enough for me to insure it. It has not arrived, though. I have stupidly lost the USPS receipt. The local office keeps records only for a month. How might I get the insurance or tracking number from the USPS?
Steve in Houston
By Steve from Houston, TX
Try looking at the USPS online. usps.gov. You may find help from the national website. Good luck. (12/11/2009)
By Carol in PA
How do you find a lost package that was mailed in the postal system? I lost my receipt and the Post Office says they can't trace a package without the tracking number. What can I do?
By Jewell from Hesperia, CA
I don't think you can do anything. I mailed an Ipod to my son in Afghanistan and insured it. It was his Christmas gift for his first Christmas away from home and first in the army. Anyway, when he didn't get it I filed a claim and had all the paper work. Their response was that they delivered it to the base so their responsibility was over. It did no good to insure it. I will never send anything by USPS if I must be sure it gets there. I hope you have better luck than I did. (02/26/2010)
They may not be able to track the package, but they can look for it, even if a package isn't insured.
If your local post office doesn't know how to do this, ask at another post office, or else call the USPS toll-free number at (http://www.usps.com). If you call the number, you'll have to go through a lot of automated junk to get to a real, live human.
There are no guarantee they'll find the package, but most things that are lost end up in the dead-letter office. So if you provide other info (sender/addressee addresses, description of package, etc.), they might be able to find it in the unclaimed packages.
For future reference, you might want to e-mail yourself the tracking number in the future, so that if you do lose the receipt, at least you'll have a number to work with. (02/27/2010)
Did you pay for it with a credit card? Maybe the credit card company has information on the receipt in their system. (02/27/2010)
Well, I would go back to the company that you ordered the product from and ask if they have the shipping numbers. If they say no ask for the supervisor and try again. If you order and paid with your credit card you may want to dispute the charges. (02/28/2010)
Keep after them. Call the post office that serves the area where the package was delivered. There is also a main post office number for the US. It is the 800 number directory assistance gives you. The post office that serves the area where you sent the package does not want a complaint filed against them. They will look harder to find the package. It took them 30 days to find one they lost that I sent and it was beat up when they did, but they found it because I did not give up. (03/02/2010)
I returned a starter, to Sears, by Priority Mail, that would not fit my mower. I lost my Post Office receipt. Now they will not return my $189.00. What can I do?
By Beth from Jacksonville, TX
If you paid the postage on your credit card, contact the credit card company and they can give you a receipt that may help track your package or prove you mailed it back. (05/08/2010)
Call the postmaster general in both zip codes. It took me 6 weeks to get them to find a lost package, but it turned up. They claimed the person opened the wrong mailbox and it was where it should have been all the time. Not true. It was beat up and dirty, but it was found. Call them every day. Place a lost package claim. Call your post office. Then their post office and keep calling. They will eventually find it. If you don't pester them they will stop looking. Call every day to see if it was found. Tell them you are going to file a complaint of negligence. They hate that. There is no excuse for lost packages. (05/11/2010)
By Ann P
Also keep nagging Sears. There is a good possibility they received it and misplaced it or put it back without crediting you. Keep calling. (05/11/2010)
By Ann P
Always get a "Delivery Confirmation" when sending something like that. It cost a little more, very little, but it's worth it. It's proof that it was delivered to them, and it's not as expensive as the certified mail that needs a signature. Go to the post office where you sent it and see if they can offer you any help at all. You didn't say the package was lost, just that you can't prove you sent it back. Next time, take it back to your local Sears store. Good luck. (05/11/2010)
Agree with Ann P's post on making yourself heard at the beginning and ending destination post offices; we sent an out-of-state relative a Priority package that took "two months" to make it less than 500 miles and this was with Delivery Confirmation and tracking, and not during the holiday rush.
My DIL was on the phone every morning, first thing with both post offices for all that time; they got so sick of hearing her that they actually gave her contact numbers for the USPS facilities in-between those points that are sorting centers (good luck finding those contacts on the USPS site or the phone book, it's not happening). In our case, it ended up that the package was "lost" at a sorting facility (scanned and tossed in a corner somewhere), but finally made it home.
I would also agree, too, with getting on Sears to ensure they're not behind on crediting returns.
To be honest, the next time I'm sending anything that needs to be somewhere in a hurry, I'm going with UPS. They automatically insure items up to $100 at no extra cost and I've never, ever had a problem with anything being lost, damaged, or taking the slow boat to get there. In some cases, the cost through them is actually less than the post office.
Good luck. I know how aggravating this is!
On 9/1/10 I ordered a package from China. They shipped it on 9/2/10 it came to a NY PO. I call them with my tracking # and they said they sent the package back on 9/8/10. Then on 9/25/10 I received a letter from the USPS saying that they have no record of the package plus China did not receive the package as of that date. Can someone please help or advise me on what to do? Thanks.
By Henry from Jersey City, NJ
How do I get help with a USPS lost package?
By Helayne from Monroe, NJ
Call 1-800-ASK-USPS. (01/31/2011)
By Patty Lynn
All you can do is contact the USPS and explain the problem. If it wasn't insured or sent with a tracking number I doubt there is anything you or the USPS can do. The package could be anywhere including stolen by someone in the USPS. (02/01/2011)
If you have anything really important to ship out use Fed EX or UPS.
I went to the post office to ship out an item that had to be there in a certain amount of days and I paid extra for that. They told me that there was no guarantee it would be there when I wanted! Then why did I pay extra? The post office is horrible. No wonder they are bankrupt. I don't use them for anything important. (02/04/2011)