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Help With a Lost USPS Package

I sent out the package on 2/28/11, but today is 3/29/11 and my friend still did not receive it yet? I filed a complaint to USPS. They said that there is nothing they can do, because the package was out using flat rate first class. They didn't sell me the insurance and confirmation for tracking. What should I do?

By yoyo from CA

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March 30, 20110 found this helpful

They don't automatically sell you insurance when you mail a package. You have to tell them you want it insured for the value of the items in the package. I don't know what you can do, but I do know when you want a package insured you have to ask for it, and if you want a tracking number or something like that you also have ask for certain types of shipping.

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March 30, 20110 found this helpful

There is nothing more to be done. Just hope that it may turn up at some point. I worked with the USPs for a while during Christmas and was surprised at the number of packages that came through with poor address labels that fell off or poorly packaged boxes that fell apart. None of these packages could be delivered. Not saying this was your case but mailing letters or packages one should always ASK for insurance and registered. That way the package can be traced and the recipient will sign for the package and a receipt will be forwarded to you.

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March 30, 20110 found this helpful

I learned the hard way when dealing with USPS. Always, get insurance, delivery confirmation or the service that will give you tracking numbers. I prefer that because you can track the progress online.

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April 18, 20120 found this helpful

I sent a scarce 1795 silver U. S. half-dollar to ANACS in CO. to be graded on March 10th insured for $1K and w/delivery confirmation. Tracking revealed it got to the sort center in Kent, WA. and no further. I'd much rather have the coin back, but I put in a claim as it's been over a month and no further movement or action has been noted. Someone I know who works for USPS strongly suspects it was "pilfered" (stolen) by some USPS employee at the sort center.

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January 19, 20130 found this helpful

This company is the worst. Try a different company.

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April 30, 2013 Flag
0 found this helpful

I sent a small Flat Rate box to someone in California on 4/16. I dropped it like I always have in the drop box inside the post office. As of today 4/30 the post office still hasn't scanned the package. I went back to the post office and they weren't helpful. The supervisor was "surprised" the package hasn't been scanned and they said they didn't have it. What do I do?

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Long story short I have someone who sends me beads to make up and I send them back to her. She has never asked me to insure it for a certain amount, but I insure for $30.00. When she called me about not receiving the package she was upset saying it was worth more. I need to find this package. Any ideas?

By Marie S.

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May 2, 20130 found this helpful

I mail many packages. We have found that sometimes the post office thru human error misses scaning a package now and then. Our suggestion is to go back to the post office, with a friendly attitude, fine a clerk that is willing to help and discuss your problem. Your insurance number should be of assistance. We never use insurance. We use tracking numbers...can be purchased, with online shipping, or in person at post office for Fifty Cents. Also Keep in mind your package could be still at your post office or setting at destination post office. Good luck

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May 2, 20130 found this helpful

Speak with the manager of the post office. Bring duplicates of all documentation.

Good luck!

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May 8, 20130 found this helpful

Hi - I hope your package has been delivered but in case it has not - here are some questions/comments.

It appears that you are printing on line as you say that you "dropped" it in the drop at the post office.

If that is the case then you have good records of printing the label but unfortunately you do not have a record of the package ever reaching the post office.

This always presents a problem as your insurance may not cover this parcel at all. How could the post office pay insurance if they have no record of the package ever being in their system? (That could be a recipe for many, many scams of the post office system.)

Truthfully, the post office does not lose very much mail especially considering the amount that passes through their system each day.

Maybe you could try letting your postman pick up your packages in the future?

Your carrier will scan your package when he picks it up and you can check on your item the same evening or next day. This works great for me - I just place packages on my porch and leave my carrier a note as to where packages are located. Never had a problem in over 3 years.

This may not be possible everywhere but why not give it a try? If there is problem with this then you can call for a pickup (24 hour notice I think). They will pick up even one package if it is priority mail. But - carrier is still best idea if possible.

I hope you have good luck with this one but maybe try something better in the future.

Good luck..

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September 16, 2011 Flag
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I sent 2.5 oz of pure .9999 gold in a cash4gold envelop. It had delivery conformation on it, and I told the postal employee that I did not feel comfortable dropping it in a mail box. I told the clerk that it was $4,000 worth of gold and he offered me insurance that I could not afford at the time.

The tracking number shows that the package was accepted at the Woburn, MA facility on August 30th at 10:49 am and that is the last update. The worst thing is the gold is my father in-law's. What can I do? I started a claim and that doesn't sound too promising at this point.

By Sam

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September 19, 20110 found this helpful

My daughter is away at school and recently her mail and packages stopped coming. She called the 800 number for the USPS in her city and they began an investigation and gave her a case number. One of the packages that I mailed her two weeks earlier finally showed up after she made the phone call, so obviously it did some good to call. I would highly recommend doing this. It certainly can't hurt anything and the package may turn up.

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September 19, 20110 found this helpful

Hi, you may get some help if you call the Postal Inspection Service. They do investigate things like this.

Good luck.

(Always insure or do not mail!)

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September 20, 20110 found this helpful

Have him go to the post office where it was delivered. It is possible that the envelope was damaged and the contents were separated. Being that it was gold it's possible that it was taken by an employee, janitor, etc. But most post offices keep envelopes and boxes full of damaged mail and its contents. A few months ago I received an empty envelope and when I went to the post office, they were able to find most of the contents. You might also fill out a police report, though I don't know if it would do any good.

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August 5, 2011 Flag
0 found this helpful

I sent a Kindle by Parcel Select through the U. S Postal Service, July 21 with a return label and tracking label. They have not received the Kindle and are now trying to charge me. What can I do?

By Philip

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August 5, 20110 found this helpful

Always insure anything that's valuable (plus track it) when you send by USPS. If you sold this on ebay or some selling site, be aware that buyers sometimes say they "didn't get it" as a sort of scam to get something for "free". (They really received it, but thinking they didn't and not wanting bad feedback, you refund their $$). FYI on that. I wouldn't hugely trust a company either (mainly their employees), so if you bought it and were returning it, you should always insure and track or send it certified mail with return receipt (receipt comes back to you) so they have to sign for it when it's delivered. Good luck, I hope it works out.

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August 5, 20110 found this helpful

If you sent a package with a tracking label via USPS then they gave you a tracking stub with your receipt. On the stub are the directions for the website to visit or the phone number to call. Then use the tracking number to determine the packages location. IF you lost that stub but still have the receipt for the postage I believe the tracking number is printed on the receipt as well. Just go to USPS.com and use the number on the receipt.

Once you find out where the package is you can notify the buyer and inform them of it's last known location.

I am not to familiar with the Return label, you can look that up on the USPS site as well probably or go by the post office and ask.

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August 8, 20110 found this helpful

Hi.. Parcel select is the slow boat method. It hasn't had full time to get there. Give it a good two weeks. Hope this helps. Cindy

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July 1, 2011 Flag
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I'm from India and I had cleared my CCNA exam, but the certificate has to be sent from United States. Cisco is telling that my certificate has already been sent to me, but I had not received it yet.

They have not given me any receipt number to track my certificate. So if any one knows how to get a receipt number I would appreciate your help. It was dispatched on the 16th of March 2011. It has been almost 4 months.

By Guddu from India

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July 1, 20110 found this helpful

I would ask for another certificate.

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July 5, 20110 found this helpful

If possible ask for another to be sent and have them send it signature required if possible.

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April 24, 2012 Flag
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I mailed my package and my sister never received it. Now I don't have the tracking number, but I have a receipt. Is there anything I could do having a receipt?

By Kate from CA

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April 25, 20120 found this helpful

Do you mean that you did have a tracking number, but lost it? The receipt will have that number on it. Look it up yourself on USPS.com to see how far it got, before it was lost. Then take the receipt to the post office so they can take it from there.

If you didn't get a tracking number, you could ask them to try to trace it, but it's a long shot. At least you'd have the date it was mailed, which would give them a little info to go on.

Good luck!

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March 30, 2011 Flag
0 found this helpful

How do I get help with a USPS lost package?

By Helayne from Monroe, NJ

Answers:

Help With a Lost USPS Package

Call 1-800-ASK-USPS. (01/31/2011)

By Patty Lynn

Help With a Lost USPS Package

All you can do is contact the USPS and explain the problem. If it wasn't insured or sent with a tracking number I doubt there is anything you or the USPS can do. The package could be anywhere including stolen by someone in the USPS. (02/01/2011)

By foxrun41

Help With a Lost USPS Package

If you have anything really important to ship out use Fed EX or UPS.

I went to the post office to ship out an item that had to be there in a certain amount of days and I paid extra for that. They told me that there was no guarantee it would be there when I wanted! Then why did I pay extra? The post office is horrible. No wonder they are bankrupt. I don't use them for anything important. (02/04/2011)

By DorothyNYC

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January 31, 2011 Flag
0 found this helpful

On 9/1/10 I ordered a package from China. They shipped it on 9/2/10 it came to a NY PO. I call them with my tracking # and they said they sent the package back on 9/8/10. Then on 9/25/10 I received a letter from the USPS saying that they have no record of the package plus China did not receive the package as of that date. Can someone please help or advise me on what to do? Thanks.

By Henry from Jersey City, NJ

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September 30, 2010 Flag
0 found this helpful

I returned a starter, to Sears, by Priority Mail, that would not fit my mower. I lost my Post Office receipt. Now they will not return my $189.00. What can I do?

By Beth from Jacksonville, TX

Answers:

Help With a Lost USPS Package

If you paid the postage on your credit card, contact the credit card company and they can give you a receipt that may help track your package or prove you mailed it back. (05/08/2010)

By Amy3e

Help With a Lost USPS Package

Call the postmaster general in both zip codes. It took me 6 weeks to get them to find a lost package, but it turned up. They claimed the person opened the wrong mailbox and it was where it should have been all the time. Not true. It was beat up and dirty, but it was found. Call them every day. Place a lost package claim. Call your post office. Then their post office and keep calling. They will eventually find it. If you don't pester them they will stop looking. Call every day to see if it was found. Tell them you are going to file a complaint of negligence. They hate that. There is no excuse for lost packages. (05/11/2010)

By Ann P

Help With a Lost USPS Package

Also keep nagging Sears. There is a good possibility they received it and misplaced it or put it back without crediting you. Keep calling. (05/11/2010)

By Ann P

Help With a Lost USPS Package

Always get a "Delivery Confirmation" when sending something like that. It cost a little more, very little, but it's worth it. It's proof that it was delivered to them, and it's not as expensive as the certified mail that needs a signature. Go to the post office where you sent it and see if they can offer you any help at all. You didn't say the package was lost, just that you can't prove you sent it back. Next time, take it back to your local Sears store. Good luck. (05/11/2010)

By Stngray

Help With a Lost USPS Package

Agree with Ann P's post on making yourself heard at the beginning and ending destination post offices; we sent an out-of-state relative a Priority package that took "two months" to make it less than 500 miles and this was with Delivery Confirmation and tracking, and not during the holiday rush.

My DIL was on the phone every morning, first thing with both post offices for all that time; they got so sick of hearing her that they actually gave her contact numbers for the USPS facilities in-between those points that are sorting centers (good luck finding those contacts on the USPS site or the phone book, it's not happening). In our case, it ended up that the package was "lost" at a sorting facility (scanned and tossed in a corner somewhere), but finally made it home.

I would also agree, too, with getting on Sears to ensure they're not behind on crediting returns.

To be honest, the next time I'm sending anything that needs to be somewhere in a hurry, I'm going with UPS. They automatically insure items up to $100 at no extra cost and I've never, ever had a problem with anything being lost, damaged, or taking the slow boat to get there. In some cases, the cost through them is actually less than the post office.

Good luck. I know how aggravating this is!
(05/12/2010)

By PupperMom

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May 8, 2010 Flag
0 found this helpful

How do you find a lost package that was mailed in the postal system? I lost my receipt and the Post Office says they can't trace a package without the tracking number. What can I do?

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February 26, 2010 Flag
0 found this helpful

In September, I sent to my daughter in Japan a package important enough for me to insure it. It has not arrived, though. I have stupidly lost the USPS receipt.

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December 9, 2009 Flag
0 found this helpful

I sent a large box to son from Rhode Island to Arizona. It has been seventeen days and USPS will not help at all. What can I do?

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April 6, 2009 Flag
0 found this helpful

I need advice regarding an issue with USPS lost package. I sent a 40 lb. package to my friend in Stamford, CT and it's not delivered though it's been a month.

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