Consumer Advice > General AdviceMarch 30, 2011

Help With a Lost USPS Package

I sent out the package on 2/28/11, but today is 3/29/11 and my friend still did not receive it yet? I filed a complaint to USPS. They said that there is nothing they can do, because the package was out using flat rate first class. They didn't sell me the insurance and confirmation for tracking. What should I do?

By yoyo from CA

Answers

Read answers for this post below.

By
03/30/2011

I learned the hard way when dealing with USPS. Always, get insurance, delivery confirmation or the service that will give you tracking numbers. I prefer that because you can track the progress online.

By
03/30/2011

There is nothing more to be done. Just hope that it may turn up at some point. I worked with the USPs for a while during Christmas and was surprised at the number of packages that came through with poor address labels that fell off or poorly packaged boxes that fell apart. None of these packages could be delivered. Not saying this was your case but mailing letters or packages one should always ASK for insurance and registered. That way the package can be traced and the recipient will sign for the package and a receipt will be forwarded to you.

By
03/30/2011

They don't automatically sell you insurance when you mail a package. You have to tell them you want it insured for the value of the items in the package. I don't know what you can do, but I do know when you want a package insured you have to ask for it, and if you want a tracking number or something like that you also have ask for certain types of shipping.

Questions

Here are questions related to this page. Click "Ask a Question" if you have a question to ask about this topic.

The Post Office Lost My Package

I sent 2.5 oz of pure .9999 gold in a cash4gold envelop. It had delivery conformation on it, and I told the postal employee that I did not feel comfortable dropping it in a mail box. I told the clerk that it was $4,000 worth of gold and he offered me insurance that I could not afford at the time.

The tracking number shows that the package was accepted at the Woburn, MA facility on August 30th at 10:49 am and that is the last update. The worst thing is the gold is my father in-law's. What can I do? I started a claim and that doesn't sound too promising at this point.

By Sam

 

Most Recent Answer

By Noella 09/20/2011

Have him go to the post office where it was delivered. It is possible that the envelope was damaged and the contents were separated. Being that it was gold it's possible that it was taken by an employee, janitor, etc. But most post offices keep envelopes and boxes full of damaged mail and its contents. A few months ago I received an empty envelope and when I went to the post office, they were able to find most of the contents. You might also fill out a police report, though I don't know if it would do any good.

Package Sent Via USPS to Amazon Not Received

I sent a Kindle by Parcel Select through the U. S Postal Service, July 21 with a return label and tracking label. They have not received the Kindle and are now trying to charge me. What can I do?

By Philip

 

Most Recent Answer

By beadlady 08/08/2011

Hi.. Parcel select is the slow boat method. It hasn't had full time to get there. Give it a good two weeks. Hope this helps. Cindy

Finding a Lost USPS Package

I had a package send to me by USPS Priority mail. He lost the confirmation number; I have tried everything to find it. Can you help me?

By Robert from Santee, SC

 

Finding Lost USPS Mail Without a Tracking Number

I'm from India and I had cleared my CCNA exam, but the certificate has to be sent from United States. Cisco is telling that my certificate has already been sent to me, but I had not received it yet.

They have not given me any receipt number to track my certificate. So if any one knows how to get a receipt number I would appreciate your help. It was dispatched on the 16th of March 2011. It has been almost 4 months.

By Guddu from India

 

Most Recent Answer

By Lilac 07/05/2011

If possible ask for another to be sent and have them send it signature required if possible.

Related

Archives

Here are archived discussions related to this page.

I need advice regarding an issue with USPS lost package. I sent a 40 lb. package to my friend in Stamford, CT and it's not delivered though it's been a month.


I sent a large box to son from Rhode Island to Arizona. It has been seventeen days and USPS will not help at all. What can I do?

Dayna


RE: Help a With Lost USPS Package

What you need to do is go to this site and hit the red complaint button and put your words into "writing". Calling never does any good. Here is the site:
consumeraffairs.com This needs to be addressed. Good luck.
Robyn (04/06/2009)

By Robyn Fed

RE: Help a With Lost USPS Package

I bought my son shorts and t-shirt from his university for his birthday; he never got it. I forgot to insure it so it's gone. When I called the PO; they angrily replied "who gave you this number?" Another time I sent his Christmas gift and he did get it, in February. So, if you don't want it lost, don't send it thru USPS. UPS and Fedex are more expensive, but they can trace your package. (04/08/2009)

By mklema92658


In September, I sent to my daughter in Japan a package important enough for me to insure it. It has not arrived, though. I have stupidly lost the USPS receipt.


How do you find a lost package that was mailed in the postal system? I lost my receipt and the Post Office says they can't trace a package without the tracking number. What can I do?


I returned a starter, to Sears, by Priority Mail, that would not fit my mower. I lost my Post Office receipt. Now they will not return my $189.00. What can I do?


On 9/1/10 I ordered a package from China. Then on 9/25/10 I received a letter from the USPS saying that they have no record of the package plus China did not receive the package as of that date.


How do I get help with a USPS lost package?


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