GFCI Outlet Not Working?

A kitchen outlet was changed to a surge protection outlet with light indicator by a licensed electrician less than a year ago. The outlet will not work and the light indicator is still on. I hit the test and reset and finally the light went back on, but trying to use a toaster or electric can opener on this outlet will not work still. Could it be the circuit breaker even though the light indicator is on?

I hate to have to shut off all the breakers and put it all back on due to it not being labeled. Could a wire inside have gotten loose? Any idea? I would hate to get charged a lot again when I had this done recently. I remember the electrician said it is tight in this box. Thanks

By Barbara