Post Office Lost Package

I sent a small Flat Rate box to someone in California on 4/16. I dropped it like I always have in the drop box inside the post office. As of today 4/30 the post office still hasn't scanned the package. I went back to the post office and they weren't helpful. The supervisor was "surprised" the package hasn't been scanned and they said they didn't have it. What do I do?


Long story short I have someone who sends me beads to make up and I send them back to her. She has never asked me to insure it for a certain amount, but I insure for $30.00. When she called me about not receiving the package she was upset saying it was worth more. I need to find this package. Any ideas?

By Marie S.

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May 1, 20130 found this helpful

If you made your own label online at USPS, you have a number for the box, if you did not print out a label for yourself but have an account with USPS go to that to get the number, contact the USPS with that number and they will search for you.

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May 2, 20130 found this helpful

I mail many packages. We have found that sometimes the post office thru human error misses scaning a package now and then. Our suggestion is to go back to the post office, with a friendly attitude, fine a clerk that is willing to help and discuss your problem.


Your insurance number should be of assistance. We never use insurance. We use tracking numbers...can be purchased, with online shipping, or in person at post office for Fifty Cents. Also Keep in mind your package could be still at your post office or setting at destination post office. Good luck

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May 2, 20130 found this helpful

Speak with the manager of the post office. Bring duplicates of all documentation.
Good luck!

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May 8, 20130 found this helpful

Hi - I hope your package has been delivered but in case it has not - here are some questions/comments.
It appears that you are printing on line as you say that you "dropped" it in the drop at the post office.

If that is the case then you have good records of printing the label but unfortunately you do not have a record of the package ever reaching the post office.


This always presents a problem as your insurance may not cover this parcel at all. How could the post office pay insurance if they have no record of the package ever being in their system? (That could be a recipe for many, many scams of the post office system.)

Truthfully, the post office does not lose very much mail especially considering the amount that passes through their system each day.

Maybe you could try letting your postman pick up your packages in the future?
Your carrier will scan your package when he picks it up and you can check on your item the same evening or next day. This works great for me - I just place packages on my porch and leave my carrier a note as to where packages are located. Never had a problem in over 3 years.
This may not be possible everywhere but why not give it a try? If there is problem with this then you can call for a pickup (24 hour notice I think). They will pick up even one package if it is priority mail. But - carrier is still best idea if possible.


I hope you have good luck with this one but maybe try something better in the future.
Good luck..

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