I am having trouble with the Great Value 100% Arabica Donut Shop K cups as they are not letting the water flow through and causing a huge mess. I have tried 2 different machines both brand new. How can I contact them to resolve the problem. I have a whole box I can't use!
Add your voice! Click below to answer. ThriftyFun is powered by your wisdom!
Wrote to Walmart directly.
Sometimes the K-cups fill faster than they can drain. I've had some success by placing the cup in the maker two or three times before brewing which will punch in more drain holes allowing the coffee to drain faster. You will need to rotate the cup each time, but It's worth a try.
Sometimes the plastic manufacturer uses is to hard. All I had to do is almost slam the top down to make sure hole is punched on bottom of k cup. I hope this helps
The back of the box should have info on how to reach them,also a lot of times in small print there is a money back guarantee. If you have your receipt just return them!
Push your pod down and puncture the cup before you close your machine...my machine has a holder that locks into place...make sure your cup holder is in the right direction.
I've that that problem from time to time with several brands. Listen when you put the lid down for the pop sound, if it doesn't pause the machine and open it because for some reason the needle didn't puncture it. Turn the cup slightly and put the lid down again with a slightly quicker push and very slightly more pressure and you'll hear it pop.
You can bring it back to Walmart and return to get your money back.
This is a Walmart product.
You do not need a receipt to return it for your money back.
But this will not solve the problem you are experiencing.
No, you problem will NOT be solved by returning it to Walmart. For coffee k-cups, they will ONLY replace the product with the identical product from their shelves. No refund for this. I tried to return Great Value 100% Arabica Columbia beause it brewed like dishwater.
How weird! Here is Wal-Mart's customer services number:1 (800) 925-6278. I would call and ask the best way to handle.
Meanwhile, if they let you keep it, you can use the grounds in a french press or coffee maker...just measure out the way you normally do. Each cup is a servicing and the box should tell you how many ounces of water.
We don't have a Keurig machine but someone gave us some cups a while back. It worked fine the "old fashioned" way.
Post back with what Walmart does to resolve.
The cups your received may have been okay but many times the coffee in these cups will "freeze up" and it is actually a 'chunk' of coffee and that is what makes the mess that she is talking about.
Walmart has never given me any problems with returns so I'm sure they will give her money back with no hassle.
I guess that I have worked in customer services for so long that I know the 'written" word is much more powerful in getting results than any phone call or chat session will ever accomplish - especially if you add a cc at the bottom and copy to several offices.
This type of correspondence will usually get attention.
That is good to know that they get odd when old. When we got them they weren't old and worked great in the french press. I hated the waste of the plastic containers!
This is a great item when it is a gift...
From what I understand Walmart stands behind all the items in the store they sell. I was in the US and bought my granddaughter a sweatshirt that was so cute. She wore it once and the zipper broke. I went back to the store to get her a new one and they gave it to me for free. I would take these back to the store and they will refund your money.
The Great Value coconut coffee and the hot chocolate pods do the same thing and it's a mess
Add your voice! Click below to answer. ThriftyFun is powered by your wisdom!
