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Receiving a Package Misrouted by Royal Mail?

My sister sent a recorded track and sign parcel on November 21st from the Post Office to South Korea. I tracked it and it said it was headed to India. I called Royal Mail and the clerk insisted that it was on a transit flight.

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I was intially sceptical but the clerk sounded confident. I checked a few days later and the parcel has been processed in Mumbai ready to be delivered. It's been in Mumbai since 24th of November 2014. It's December 4th now and all I can do is sit and wait for the post office, in Mumbai to forward my parcel. Although something tells me they have no intention of doing that.

My question is, has anyone experienced anything similar, and have received their parcels in the end? I've called the post office in Mumbai, but they either can't speak English or refused to pick up the phone. It's all really frustrating and I'm really anxious about being so helpless.

By Echo

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December 5, 20170 found this helpful

Call back to the post office it was mailed from and give them the tracking number. They should be the one hunting it down, not you. That is what the tracking number is for, is for them to track it and act accordingly if it goes the wrong way.

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December 5, 20170 found this helpful

I have heard that people dont have luck with packages getting lost in international mail. Each agency passes the buck

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