Repairing a Hoover Smartwash Carpet Cleaner?

I've had my machine for a year or better. I went to use it one day and the roller wouldn't roll and made this loud noise. It wasn't cleaning my carpet. We took it apart to check the belt and the belt is OK. So what could be the problem? I paid too much to just let it go.

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Help me please.

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October 15, 20190 found this helpful

Contact Hoover directly. You may have a warranty of more than one year. www.hoover.com/customer-support.html

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October 16, 20190 found this helpful

Contact the Hoover company.Here is the number 1-800-944-9200 between 9 am to 6pm Monday thru Friday.The staff will help you with replacement parts if you need them.

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October 16, 20190 found this helpful

If the roller is stuck and is not turning this could be an issue with the belt when spinning the wheel. I see you have checked the belt and the belt is good. Have you tried to spin the wheel and see if the belt and wheel are turning together.

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If this is not the issue it could be an issue with another part on the machine that needs replacing. You will need to contact the company and talk to a repair man. Normally they can help you out on the phone or tell you what to check next.

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October 16, 20190 found this helpful

Are there any hairs stuck around the roller causing it not to roll? I always clean out the hair.

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