I have a new sofa where the manufacturer evidently did not properly staple the cambri dust cover fabric correctly to the front of the underneath of the sofa. So the thin black fabric under the sofa was literally hanging under the sofa. The furniture store I purchased it from came out and said it had been stapled incorrectly by the manufacturer and they pulled to tight and restapled it. And I mean they stapled the heck out of it. It's tight now, but where it had been loose before fixing it had a few little tears and holes in it. Nothing large, just enough to irritate.
Anyways, I asked to have the entire dust cover replaced since its a new sofa and the manufacturer incorrectly stapled it. The furniture store just called and offered to come out and put another cover directly over the current cover. Wouldn't that be stapling over staples or would that be a sensible way to strengthen it?
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If your sofa is brand new and you are disappointed with the way the store has handled this you should speak with the store owner. It is up to the store to replace the sofa or fix it correctly. Just adding another dust cover over the top of the one that is there will create a mess like you have said.
You should either get a new sofa or they should fix it. My daughter had an issue with a nightstand she got as part of a bedroom set. It was cosmetically defective. She got another one and they told her to keep the old one
Yes, do try and contact the company you purchased. Tell them your problem,they should act and resolve this issue!Be sure to tell them how much you are out of pocket!
Thanks to all!! After reading everyones responses I did contact the store operations manager, who offered to do whatever I felt comfortable with. He indicated that their dust cover fabric in inventory was no thicker than what was under my sofa now, so they thought an extra layer would be stronger than the thin fabric dust cover fabric, but he did say they would totally replace it but it would still not be any stronger than what I currently had, or wait to try to get some stronger fabric than the manufacturer put on the sofa, and for me to take my time and they would do whatever I felt comfortable with.
How disappointing that this is happening, right! We work hard for our money...buying a new sofa should not be that difficult.
You are kind.
In this case, I would have been kind--but it would have been kindly demanding that they replace the entire couch. This seems like really poor customer services on their part. I hope you can get it resolved to your satisfaction.
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