I have 2 Janome HD1000 machines. Both have the same problem. The thread is getting caught and wrapping around a part inside. It winds around until the thread either snaps or the wheel can no longer turn. I don't understand how to get the thread out as there is no real access to it.
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Use a flashlight and try to locate the pieces of thread or fabric that are stuck under the needle plate and causing your problems
Well that does not sound like a lot of fun.
Here are a couple of sites that have some suggestions but some may get confusing so just read and do what you can with your machine.
www.houzz.com/
images.homedepot-static.com/
Here is the link to Janome and they have a community board as well as support so maybe they can help.
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