Add to GuideAsk a Question
To Top

Repairing a Janome or New Home Sewing Machine

Some problems with your sewing machine can be fixed at home by making adjustments or replacing parts. This is a guide about repairing a Janome or New Home sewing machine.
Ad

Solutions

Share on ThriftyFunThis guide contains the following solutions. Have something to add? Please share your solution!

October 4, 20170 found this helpful

Sometimes it can be difficult to find replacement parts for an older machine, especially if you bought it used and don't have a manual. Your local repair shop might be able to help. This is a guide about finding replacement parts for a Janome sewing machine.

Read More... Was this helpful? Yes
Ad

October 4, 20170 found this helpful

The stitch length on a sewing machine sometimes needs to be readjusted. If the controls do not work correctly, it may be time to take it in to the repair shop. This is a guide about adjusting the stitch length on a Janome Memory Craft 6000.

Read More... Was this helpful? Yes

Questions

Ask a QuestionHere are the questions asked by community members. Read on to see the answers provided by the ThriftyFun community or ask a new question.

By 1 found this helpful
November 1, 2015

My machine is working for normal sewing, but the overlock needle bar won't move. I have changed the needle, checked all tensions, and cleaned all the dust out.

Ad

Answers

November 3, 20150 found this helpful
Best Answer

It sounds as though it's time for your New Home to have a visit with a professional repair tech. You've noted changing needle, checking tension, cleaning dust, so I'm assuming you've also followed the user manual instructions for the settings needed - after those boxes are ticked there is usually only one reason a machine won't sew - a broken or worn gear/part/assembly within the machine. Generally this isn't something that can be handled at home - a pro has the service manuals, tools, and training to work out and repair the problem.

Reply Was this helpful? Yes
Answer this Question...

April 11, 20150 found this helpful

I have a Janome Memory Craft 4800. After cleaning out all of the packed in lint from the feed dogs, bobbin holder, hook race, and changing my needle, the bobbin thread still gets bunched up. Can this be fixed from home?

By Susan B

Ad

Answers

April 13, 20150 found this helpful
Best Answer

Probably not.

I do some sewing machine repair (I'm self-taught) for my sewing students and from your description it sounds as though a part inside the machine has either broken/worn, or become mis-aligned.

Only someone with training (preferably factory or a course), experience, and the proper tools will be able to open the machine, find and resolve the problem, and then put the machine back together in a way that means the machine will operate properly.

Reply Was this helpful? Yes
Answer this Question...

By 1 found this helpful
January 4, 2017

I have an Usha Janome sewing machine. The thread gets cut in a few stiches. Is it a problem with tension?

Ad

Answers

January 4, 20171 found this helpful

The tension may be too tight, the needle may be threaded incorrectly, the thread may be old or poor quality, or the needle may need to be changed.

Reply Was this helpful? 1
January 4, 20171 found this helpful

I would start with trying a different spool of thread. If not that, then just the tension.

Reply Was this helpful? 1
January 5, 20170 found this helpful

make sure your thread is not getting caught on the spool

Reply Was this helpful? Yes
January 17, 20170 found this helpful

Here is some info from a Janome web site:

Why does the thread keep breaking?

The easiest first step to correct thread breakage is to snip your thread at the spool and rethread.

If you have different sizes of spool caps, are you using the correct size? Threads can tangle around the spool pin and snap. The spool cap helps to prevent this.

Ad

Upper thread tension could also be too tight. Try lowering the tension (lower the number).

Are there any burrs or rough spots in the needle plate from a previous needle breaking mishap? Such burrs can cause fabric snares and thread breaks. Burrs can be smoothed with an emery board or fine sand paper.

The same results can happen from a burr or other damage in the bobbin hook.

Double check that the needle size is up to the job at hand. A fine needle cannot effectively stitch denim, for example.

How is the quality of the thread being used? All threads are not created equal. Threads with excessive slubs or knots will grab and break. Inconsistent threads will have weak spots that break, as will loosely twisted threads. Use good quality thread. Your machine will not get fuzzed up and your project wont fall apart!

Here is their web site if you would like to read more:

https://www.the  ubleshooting-faq

Reply Was this helpful? Yes
Answer this Question...

By 0 found this helpful
December 2, 2015

My beloved Memory Craft 7500 has always been a workhorse. I was mending something tonight and the foot pedal started working only sporadically. It would only do one stitch at a time, or sometimes one after two depressions. I could go stitch-by-stitch by pressing the up/down button. Do I need a new foot pedal? I have found them available online. I bought the machine new in the late '80s, so it is getting old.

Answers

December 3, 20151 found this helpful
Best Answer

Just in case you no longer have the original user manual to do a troubleshooting check, here's a link to the Janome support page with a free download (be warned: it can be a long download time):

http://janome.c  ok-mc7500-en.pdf
I do repair-refurb on mostly Singer mechanical machines - I'm not qualified to work on a computerised model. However, it does sound as though your foot control is going. But before you spend money on the replacement control, try cleaning the connection points on your machine AND the power cord. Hopefully it's just accumulated gunk (and it happens more often than sewers realise until it happens to them and the repair tech tells them what's happened:).

If that doesn't help, at least it won't hurt or cost you more than a few cotton swabs and some isopropyl alcohol spritzing (on the swab, not the actual connection points!).

After the cleaning, you can try the replacement control - make sure the one you buy and take delivery of matches the voltage-wattage on your original (roll the control over, there should be a plate or sticker noting the requirements, it may be on the machine right next to the connection point).

Be prepared for that not to work, however. A vintage machine, computerised or mechanical-electronic, will develop hiccups (ok, wearing out or breaking down of springs, gears, belts...) and eventually becomes a money pit, sad to say. You may be looking at spending a fair sum of money to keep it sewing, or buying a new machine when the repair bills mount up.

Best luck, I hope the fix is very simple (or inexpensive!) and you're back sewing very soon!

Reply Was this helpful? 1
Answer this Question...

By 1 found this helpful
April 5, 2017

My wife has a New Home Memory Craft 6000 sewing machine she bought new in '85/86 and dearly loves it abilities. She has made many articles. When last used it stopped mid-stroke. The 'balance wheel' is solid, frozen up. Any ideas or checking suggestions? My suspicion is the drive motor.
Your thoughts please. Thanks.

Read More Answers

By 0 found this helpful
February 23, 2017

I have a Janome Memory Craft 6000. When the power switch is turned on the motherboard 2.5 Amp fuse blows. What is the problem and solution?

Read More Answers

By 0 found this helpful
November 30, 2015

I have a Janome 234D sewing machine. It has new needles. I can't seem to tension the left thread at all. It is like a spring has sprung. I would appreciate some help.

Answers

December 2, 20150 found this helpful
Best Answer

I'm not at all comfortable with overlockers but I did find a manual for the 734d (an updated model of your vintage machine but similar enough to be off help!) and am posting the link for you in case you no longer have the original to your machine:

http://janome.c  034d-english.pdf

It's a free download, and if that doesn't help you, the only advice I can then give is to take it to a repair tech with experience on overlockers. I do standard domestic machine repair-refurb work on my Sewing 101 student machines but as above - I'm not at all experienced with overlockers. Wish I could help more than posting a link to a similar model user guide!

Reply Was this helpful? Yes
Answer this Question...

By 0 found this helpful
February 25, 2014

I can't use my sewing machine as I have lost the pedal to it. Also the bobbin box it is old. The make is New Home. Where could I buy these?

By Julie

Answers

March 5, 20140 found this helpful
Best Answer

You don't mention how old the machine is, that may affect your ability to easily find a replacement. If you have a sewing machine repair shop nearby, they may be able to order you a new one. If that is not possible you might try searching the various on-line sites that sell replacement parts for New Home machines. Good luck.

Reply Was this helpful? Yes
Answer this Question...

By 0 found this helpful
July 21, 2017

I have a New Home 110 sewing machine, but the lifter is not lifting the foot. It moves up and down, but the foot doesn't - any ideas of what to check?

The machine is engaged as the needle moves up and down.

Read More Answers

By 0 found this helpful
March 23, 2017

I want to learn how to clean and lubricate my Janome Elite Pro 5124 sewing machine. The local sewing center won't let me watch them and says it's too complicated. I installed my own electricity and plumbing (with permits) on my fire-sale house. I can do this; I just need instruction. Is there a resource for written instruction?

Read More Answers

March 7, 20141 found this helpful

My Janome sewing machine will only do a straight stitch, the zig zag will not work.

By MK

Answers

March 10, 20140 found this helpful

Depending on the age and model of your machine (under warranty, or an older machine), it sounds as though the gear used to change from straight stitch to zig-zag is failing. If you have knobs-dials-buttons, the trouble could be there, too. This is a fix for a qualified repair tech if the following doesn't solve your problem:

Are you absolutely certain you have everything set on the machine for zig-zag sewing? All the knobs-dials-buttons switched to the correct setting?

Is the stitch width set for z-z?

Are you using the open toe presser foot?

If none of that helps, it really is time for the machine to be seen by a pro.

Reply Was this helpful? Yes
Answer this Question...

By 0 found this helpful
August 14, 2017

I have a Janome 4618LE and my foot pedal won't work. There is power to the machine it just won't sew using the foot pedal.
Help please.

Read More Answers

April 15, 2016

I have a Memory Craft 8000 sewing machine. It just stopped sewing. I turned it on and off several times, but no help. The bobbin still spins, but won't turn on to sew. The machine will turn on, but not sew. I have cleaned out all lint and even sprayed air out of a can to see if that would help, it did not. I have tried auto and manual sew and neither will work. What can I do? Thanks.

Answers

April 17, 20160 found this helpful

Does your machine have a mechanism which disengages the sewing engine so that you can wind bobbins? Check to make sure that isn't the problem, please?

It may come as a surprise to many, but sewing machines greatly benefit from regular maintenance, particularly if they get heavy use. Take it in to a shop for a check up and tune up. One of the great wheels may have worn out over time.

Reply Was this helpful? Yes
April 17, 20160 found this helpful

As the 'shock reboot' you've tried hasn't reset your computerised sewing machine back to factory default - it's time to find a qualified repair tech with experience on computerised sewing machines. It might be the mother board, but the trouble might be something else - best to have a professional look at it.

Reply Was this helpful? Yes
April 18, 20160 found this helpful

thanks I appreciate your time. sound advice

Reply Was this helpful? Yes
April 18, 20160 found this helpful

thank you for your help, your time is appreciated

Reply Was this helpful? Yes
Answer this Question...

August 26, 2017

I need to find a way to repair my Janome New Home Mc7500. It sews great on medium weight, but when I sew on sheer curtains it seems to gather the fabric. I noticed the bobbin tension is very tight to the point of breaking! How do I fix this?

It has been in the shop and I was told the bobbin case needed to be replaced, but since the machine is so old the parts aren't available. I did find a new bobbin and face plate. The machine is still doing the same thing. Can anyone help me to find a fix? I don't have the money to purchase a new machine!

Read More Answers

May 3, 2017

I have a New Home sewing machine model 636. I did some sewing on stretchy material using pattern selector A, but when I moved back to straight stitching the feed dog keeps moving back and forward as for stretch stitch sewing. I've looked inside the machine, but can't see what is wrong. When I press the reverse feed knob that works OK. Anyone got any ideas to help me? Thanks.

Read More Answers

By 0 found this helpful
April 25, 2017

My Janome sewing machine has a problem with the needle hitting something under the bobbin. There seems to be a crack in the white disk under the bobbin.

Read More Answers

By 0 found this helpful
November 9, 2016

How do I get the machine open, even my sewing machine repair guy can't get the cover off?

Read More Answers

By 0 found this helpful
January 23, 2016

I have a Janome New Home 2202 sewing machine that is about 6 weeks old. The foot pedal will work fine at one time, and then not work at all at another. I don't change anything, not the thread, the bobbin, anything and it simply doesn't supply any power. When I call the store, they tell me how to re-thread and re-do the bobbin. I have done this many times to no avail.

What gives?

Answers

January 25, 20160 found this helpful

You have rights - but depending on where you are those rights may only be in effect for 90 days after purchase - check your receipt for more information. Too, Janome is a sewing machine manufacturer with a good reputation and all their machines, no matter what country sold in, come with at least a one year warranty including on parts.

It sounds as though the foot controller is faulty - and the shop is trying to avoid honouring the warranty - they'd be in a real hurry to tell you if their agreement with Janome doesn't include warranty coverage, so it's almost dead cert they do and should honour their responsibility to the consumer. Do a little research first to be sure the shop is responsible or if you need to contact Janome for replacement parts or servicing. If the shop is responsible you should physically carry the machine (and all the bits, and your receipt) back to the shop, insist on speaking to the manager, and you will (hopefully) leave with either a new foot controller or a completely new machine. If the shop says they need the machine to be checked over and tries to tell you they have to have the original receipt as well - BE VERY WARY. This scam is on the uptick in the UK, US, and Latin America, and has cost people their sewing machines. DO NOT GIVE THEM YOUR ORIGINAL RECEIPT - if they won't accept a photocopy, and won't give you a proper shop ticket (stating they've taken your machine for servicing/warranty honouring) - grab your machine and run!

Contact Janome through their website pages for your country and make a complaint about the shop - no reputable company wants their products sold by disreputable stockist. And at the same time, request assistance from Janome regarding getting your new sewing machine in reliable working order - they will be very happy to assist.

Reply Was this helpful? Yes
January 25, 20160 found this helpful

You should have a 1 year guarantee on this if not more. I would take it back and demand it repaired or them to give you a new foot peddle. This shouldn't be happening and they are just putting you off each time you call. Take it back to their service department and ask for a new foot peddle for your machine.

Reply Was this helpful? Yes
July 2, 20160 found this helpful

I have a Janome SL30X, about a year old, it suddenly jammed up on me back last year while I had been quite happily sewing with no problems. I have taken this machine back to John Lewis who can get it sewing within minutes but with no explanation, the last time I tried it as soon as we were home but after a few stitches it jammed again! Counless times I have tried to resolve the problem but can't figure it, I dread the thought of going back to John Lewis. Please can you help!

Reply Was this helpful? Yes
Answer this Question...

By 0 found this helpful
October 17, 2015

I have a Memory Craft 8000 that worked great until yesterday when it completely lost power while I was sewing. It will not power back on at all. Can this be fixed?

Answers

October 18, 20150 found this helpful

I don't do computerised sewing machines (I repair and refurbish vintage machines for my sewing students) but it sounds as though your motherboard is gone, and you need the services of a qualified repair tech.

Try this first before giving up completely - there MAY be a 'reset' switch on the back or side of the machine - unplug your machine from the wall, wait five to ten minutes, then plug it back into the electricity source and depress/toggle/slide the reset switch - your machine should power back on but you likely will have lost some or all of any stored stitches.

Reply Was this helpful? Yes
October 27, 20150 found this helpful

Hi, for your memorycraft 8000 the problem for sur is the fuse maybe you sew a hard or thick fabric
I had this pb many times and its the fuse (most cases) because when we sew a thick fabric the machine stack and the motor ask for more current and the fuse burn out, so just open your machine it's little hard to open it you need an alen key 2mm and philips screw driver.

Reply Was this helpful? Yes
November 20, 20150 found this helpful

Perhaps there is a fuse somewhere that can be replaced?

Reply Was this helpful? Yes
Answer this Question...

By 0 found this helpful
August 5, 2017

My New Home sewing machine has been working great forever. Now, maybe I'm just not looking right and it's totally normal, but the bottom thread is working fine and stitching all the way through, but the top thread is just being held there flat on top of the fabric by the bottom thread.

I know the top and bottom thread can give a different color on either side, but I thought that you could still see some of both colors on both sides. I rethreaded both the top and the bottom multiple times and it's still doing the same thing. The needle is sharp and the right size, the tension is correct, and I've changed it tighter and looser and it doesn't seem to change anything. What am I missing?

Read More Answers

By 0 found this helpful
June 7, 2017

I have had this New Home 4000 for quite a while now and it is a great machine. Recently the auto tension has stopped working. What a feature to loose! :( Does anyone know how to fix this inexpensively? I am trying to avoid bringing it into the shop if possible.
Thanks!

Read More Answers

By 0 found this helpful
May 11, 2017

I have a Janome Memory craft 3500 and it's computerized. On the screen it says "Bobbin Winding" and no matter what buttons I press or if I turn it on or off it won't let me do the actual sewing because it's on bobbin winding mode.

Someone please help! Thank you :)

Read More Answers

By 0 found this helpful
January 31, 2017

How can a light assembly be replaced in my Memory Craft 7500; or can I do it?

Answers

February 1, 20171 found this helpful

You can get the parts here: http://www.sewi  chine-parts.aspx

There are YouTube videos that tell you how to do it.

Reply Was this helpful? 1
February 3, 20170 found this helpful

This is a great machine but I cannot help but wonder why the light assembly needs replacing? I have never heard of this going bad so I guess I am the curious one..

Hopefully you have a dealership store near you or one that you could call and ask about this part and the cost for them to do the repair as this is a complex machine and everything needs to be in top shape for it operate properly.

Here is a site to download (free) an instruction/troubleshooting manual - just in case you have misplaced yours but you will not find much on the light assembly.

http://janome.c  ok-mc7500-en.pdf

Reply Was this helpful? Yes
Answer this Question...

By 0 found this helpful
October 31, 2016

I have a Janome Combi DX Model 502. While using my machine it suddenly started to run on one speed only - very fast - and I cannot control it with the pedal. In fact pressing or not pressing the pedal makes no difference. The only way I can use it is to switch it on and off on the switch on the side, which is a bit dangerous. What do I need to do to fix the problem please?

Answers

Anonymous
November 1, 20160 found this helpful

There could be a short in the foot control or in the cord. Do you have a pet who may have chewed on it? Take the needle out of the machine, turn it on and try moving the cord around to see if it makes a difference.

If there's a buildup of lint inside the machine, cleaning it may help. Be sure to unplug the machine and then use a can of compressed air and a small brush to clean it up.

Otherwise, take it to a local machine dealer and ask them to take a look. I'd avoid sending it out via mail as it will take longer and could become damaged in transit.

Reply Was this helpful? Yes
November 6, 20160 found this helpful

This sounds like you have a short in the control switch, and that means you need a professional. Sorry, but it isn't something you should try to fix by yourself. You could do more damage to it.
If you want to try something on your own, maybe try a shot of canned air. That might clear anything that's interfering with the operation.

Reply Was this helpful? Yes
Answer this Question...

By 0 found this helpful
July 24, 2016

I have been given my mum's old sewing machine, but can't get it to sew. The motor is working OK, but the needle will not go down to pick up the bobbin thread. It's a New Home model 614. I am also trying to find a site with the manual on it.
Any suggestions would be very welcome.

Answers

July 31, 20160 found this helpful

chances are that the machine has not been used for a while, and the oil has gummed up - and turned into glue. oil it thoroughly, and let the new oil soak in. rock the mechanism by hand to loosen it. I've had one case where I had to use a heavy duty Naptha based penetrating oil (gun oil)

Reply Was this helpful? Yes
Read More Answers

By 0 found this helpful
June 29, 2016

I have a Janome sewing machine model 2039. It worked fine for a long time. Now when I press the foot pedal nothing happens until the pedal is nearly fully depressed and then, of course, the machine goes off at great speed! No more speed control! My question: is it the pedal, relatively easily and cheaply replaced or is it the machine itself that needs to be replaced? I guess it's an impossible quesion to answer, but thought I'd try here before I buy another machine. Any ideas or thoughts most welcome and thanks.

Read More Answers

April 18, 2016

What is wrong with my machine when this appears on the screen "stepping motor error"?

Read More Answers

By 0 found this helpful
April 10, 2016

Right in the middle of sewing the presser foot came loose, and seemed to get stuck under the needle bar! I got it out, but needle bar seems to have dropped? as the hole on the bar to screw the foot on is too low. The feet don't fit now!

Read More Answers

By 0 found this helpful
November 20, 2015

I keep getting Overload problems, no messages or error numbers, just Overload.

I've tried the test by holding down the up/down, the reverse and the start/stop buttons at the same time and followed the self test procedure. I get 2 plus signs to press on, then a light in the Decorative section (69-116) so I press on that, then a few more plus signs, then it says self check done.

So I turn off the machine, wait for a while, turn it on again expecting it to do a self test, but it does nothing, just sits there in the "ready to sew" mode, I press the pedal and guess what, Overload.

Anybody got any ideas please, is my machine d e a d, had to spell it, it's sitting behind me listening.

Here's hoping.

Answers

November 21, 20150 found this helpful

Probably not dead - but how much memory are you using? You may need a new mother board, or you may need a 'fine-tuning' by a qualified computer machine repair tech. Look for someone adverting they're factory trained and or authorised as that's the tech with the latest updates on all machines.

Reply Was this helpful? Yes
Read More Answers

By 0 found this helpful
October 12, 2015

I have had this machine about 10 years from new. I have used it only about ten times. I used it recently and came up with " thread jam, fabric too thick or change needle". I checked and still no luck. I took it to a shop and was told the motor was worn out and I needed a new motor. I did that and it is still not working. Now they say I need a new motherboard for £300.00. Any ideas? Can I buy a motherboard and fit it myself? Thanks for any help.

Answers

October 12, 20150 found this helpful

You can contact Janome directly by contacting via the site or calling for help at this website:

http://janome.com/en/support/

Reply Was this helpful? Yes
Read More Answers

By 0 found this helpful
September 3, 2015

My wife received a Janome/New Home Excel 23L from a friend. She loves it, however the stitch selector seems to randomly select stitches. It doesn't follow the stitch setting knob. I'm a computer repair technician and good with tools, is this something I could fix or should we take it to a professional?
Thank You!

Answers

September 4, 20150 found this helpful

Janome has a "contact us" customer service site that you can call for help on your machine:

http://janome.com/en/support/

Reply Was this helpful? Yes
Read More Answers

By 0 found this helpful
August 21, 2015

I just bought a new Janome HD3000. In going thru the user manual and testing switches, I moved the switch to lower the feeddogs. Now they won't go back up! The switch moves though. Can I repair this? If so, how? Or do I need to just send it back?
Thanks!

Answers

August 21, 20150 found this helpful

Contact the seller who sold your machine to you or the manufacturer for help.

Reply Was this helpful? Yes
Read More Answers
Load More
Related Content
Categories
Home and Garden Repair Machines Sewing MachinesOctober 5, 2014
Guides
Finding Replacement Parts for Janome Sewing Machine - older machine
Finding Replacement Parts for Janome Sewing Machine
Handy Stitch Sewing Machine
Using a Handy Stitch Sewing Machine
Adjusting the Stitch Length on a Memory Craft 6000
Adjusting the Stitch Length on a Janome Memory Craft 6000
Memory Craft and Hello Kitty sewing machine manuals
Finding Janome Sewing Machine Manuals
More
🎃
Halloween Ideas!
Facebook
Pinterest
YouTube
Contests!
Newsletters
Ask a Question
Share a Post
Categories
Desktop Page | View Mobile

Disclaimer | Privacy Policy | Contact Us

© 1997-2017 by Cumuli, Inc. All Rights Reserved.

Published by .

Generated 2017/10/14 18:08:20 in 2 secs. ⛅️️ ⚡️
Loading Something Awesome!