I have a Janome My Excel 4023. The stitch select dial turns along with the stitch display, but machine will only sew a straight stitch.
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I own one of these machine and normally there are 3 setting that need to be set to get it to do the other stitches. There is one dial that you set the letter on, the second dial you set the stick design on and the thrid one is the level that tells you the stitch size. After setting all of these and the machine will still not do the correct stitch there is an issue with the arm of the machine. You can try opening up the case of the machine and putting a drop of oil on some of the parts to see if this will help. Other than this there is a part inside the machine that is broken and should be repaired.
Thank you for your reply. I think the arm is broken but cannot seem to get the machine open. Have loosened all the screws I can find but can't seem to free the covers.
Would you have any tips other than taking it to a repair shop?
Many thanks.
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