Unable to Dial 911 from Apartment?

I have a cell phone and a good carrier. I just moved to a dead cell zone, no carriers can reach this two mile stretch. I invested in a Vonage system and got a landline phone which is supposed to work on it, but it requires good ethernet which my apartment building has only once in awhile. My computer has occasional wifi access, but it is very weak. My phone has wifi access once in a blue moon if I stand tightly in one corner of one room.


I am on the phone (or trying to be) with doctors and agencies each day. I have to wait until, randomly, my phone has access to wifi or my ethernet system is working for once. I am scared to not have help when needed. I do not drive and am homebound and battling a disease. I will not know if I am granted disability status until May.

I have tried emailing my landlord, but the emails never show up in my sent or outbox folder. I feel like there is some weird conspiracy, but it is all just bad luck.
Is my landlord required to provide access to 911? What the heck can I do?

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Diamond Post Medal for All Time! 1,298 Posts
January 20, 20190 found this helpful

Even old phones without contract should still be able to call 911. Are you the only one who are unable to call 911, have you tried asking neighbors?


Gold Post Medal for All Time! 677 Posts
January 21, 20190 found this helpful

I have heard that any phone should be able to access 911.


Silver Post Medal for All Time! 267 Posts
January 22, 20190 found this helpful

Could you get a physical old fashioned landline? I know many people and businesses still have wired phones so it must still be supported.

Another idea is to get an ethernet signal repeater to boost the signal that you have. I assume that internet is one of the services that you are provided with your rental. If you are in an apartment building, the rest of the tenants are probably using the same connection, which might be why you don't get a connection regularly.


Good luck and please let us know what you find out.


Gold Feedback Medal for All Time! 949 Feedbacks
January 22, 20190 found this helpful

None of this sounds very good for a person who does not have a vehicle and is also housebound(?).
Do you receive any type of government assistance?
Housing assistance?
Food stamps?
What type of disability news are you waiting on? SSDI - SSI - Medicaid?
If you are receiving any type of government assistance you will usually be qualified to get help from government officials quickly as you are someone they will already have a lot of personal information available.

You can contact your congressman with this information as they will send someone out to investigate a problem like this.
Here is a link to find your representative and either call them (when you can) but I would suggest you write a letter because of all the details and mark it (in red if possible) with URGENT - please help - on the front of the envelope.


Vonage is not a true land line as their system is only over the Internet so you may have to go with another carrier to get a land line.

Their is probably a problem within your apartment building and it is possible that not everyone is affected the same as you.


Bronze Feedback Medal for All Time! 196 Feedbacks
January 22, 20190 found this helpful

First suggestion is to talk to your landlord and find out what he/she recommends as he/she as a vested stake in you and everyone's ability to call 911 if there is a fire in the building he/she owns. Perhaps he/she has a solution and this will all be resolved. If you get nothing, talk to your neighbors and see what they think. You should all band together and work with the landlord if the landlord has no answers.


Second suggestion is to call your cell carrier and ask them for a booster specific to your phone service. Each phone service where I am as boosters for these very situations. Hopefully that will help with your emails getting out and your other issues.

Third is to look at this site and see if the help section can help you if the first suggestion does not work:

Post back what you learn! Prayers and best wishes!


Bronze Post Medal for All Time! 107 Posts
January 22, 20190 found this helpful

you should contact someone involved with housing rights or such programs because it is illegal for a person to not have access to 911.


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