Kenmore Refrigerator Not Cooling

When a refrigerator no longer cools it is time for immediate action, either calling a repair person or troubleshooting the problem for a home repair. This is a guide about a Kenmore refrigerator not cooling.
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2 found this helpful
June 5, 2016 Flag

Why is my Kenmore refrigerator not cold on both the freezer side and the refrigerator side?

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October 30, 20160 found this helpful

My keen more elite 2004 is not cooling or freezing has be sitting for 3 weeks work great when turned off

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July 15, 2016 Flag

I turned the power off for about 5 or 6 hours to get work done and when the power came on the fridge slowly stopped working. Tuesday the power was off for a few hours today everything in the freezer is thawed out. I have no clue what to do or if it's fixable. Please point me in the right directionor tell me what I can do to fix it myself?

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July 17, 20160 found this helpful

Two things:

When this happened to me, I was on the verge of buying a new one, but I pulled off the toe plate only to discover a half inch layer of dust and such. 'Pulled it off, vacuumed it and everything restarted -- this came with the house, so I had no clue either.

One other thing; If by some chance you cannot do anything much for it, then cook up all the thawed food and wrap and mark it for re-freezing. This will buy you about three days to salvage it if there is no immediate freezer space or availability, then store it in a refrigerator if you can -- ask friends and family to store it for you as you work out how to deal with this situation. I believe you can even rent freezer space locally - - check the yellow pages, a butcher shop/meat market, or search on Google. Also check if your insurance will cover any of this. It might. Once resolved, refreeze all your now pre-cooked meals - - be sure to note what each one is and to date it. BTW - - if you can afford it, there are small freezers available at Walmart or online at Amazon for about $130.00 or so. Might be a good investment to augment other issues and such, might give you more options for some things such as taking advantage of sales, pre-holiday baking, etc.

I hope this offers you some help. Best wishes to you. Please let us know how you fare.

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2 found this helpful
July 5, 2013 Flag

I have a Kenmore refrigerator model # 106.56642500. It is not cooling at all, you can hear when it turns on, but it does not get cool at all. I left it on all night and still it did not cool.

By Juan

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Anonymous Flag
October 17, 20151 found this helpful

the bottom freezer is working the refrigerator is not working

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0 found this helpful
November 21, 2016 Flag

My Kenmore refrigerator is not cooling/freezing. What could be causing this?

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February 17, 2016 Flag

Our Kenmore refrigerator with a bottom freezer is not cooling (either one). We began seeing water come from the bottom of it. We purchased it June 2012 and had a Kenmore appliance dealer come out to evaluate it. Unfortunately, we had unplugged the appliance and were not told prior to make sure it was plugged in. They couldn't test to their fullest potential being it was not plugged in for several hours. They did comment that they have seen more and more Kenmore appliances 3-5 years old that have a line inside that is plugged. To get to it, would cost approx. $600-800. Any comment, would be appreciated. Model: 795.72034.111

Related Content(article continues below)
AnswerWas this helpful?Helpful? Yes
February 19, 20160 found this helpful

Check Craigslist in your area for a refrigerator repairman.

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0 found this helpful
March 27, 2015 Flag

My Kenmore model 253 refrigerator is not cooling at all. However the freezer is working fine.

By L.J.

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March 29, 20150 found this helpful

Our super dooper, hoity toity french door, bottom freezer unit did the same thing...(our old fridge has been running for almost 40 years). We were told to turn it off for about 6 hours (don't open if you can help it) and then back on. We have done this twice now. It works. Then read where if you keep turning up the 'cold' setting it freezes something up inside. So I keep it right in the middle temp and have had no problems for quite a while now. Nothing is like it used to be in quality now-a-days! Good luck!

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September 30, 2015 Flag

My refrigerator is not cooling and freezing. All I heard was a clicking sound. This morning there was water on the floor. I then unplugged it, but no help. The freezer is all filled with water and the refrigerator is not cool. The water has stopped coming from the fridge, but still it's all messy.

Please help, the model no. is 2537988832990.

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October 1, 20150 found this helpful

You can contact Kenmore directly by phone for help in identifying the problem:

Retail Customer Care

1-800-549-4505

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0 found this helpful
August 30, 2015 Flag

A tech from Sears changed the board in my 4 year old French door Kenmore fridge with bottom freezer. Three hours after installing it, I still don't feel the air flowing. The fridge is running, but no change yet. Is it is too early to say or I should feel a temperature change already or what?

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August 31, 20150 found this helpful

The Sears tech replaced the board so contact Sears to answer your questions.

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July 31, 2014 Flag

I got this fridge second hand and the lights inside came on, the digital read out was operational, no codes. I replaced the compressor relay and then the fans and compressor came on. There was still no cold. I replaced defrost timer; still no cold air. I inspected the mainboard for any signs of burnt or obvious signs of a blow out; all looked ok. I do not know what to do next. We can't afford a new fridge nor a repair man.

By Dwight

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August 2, 20140 found this helpful

Older types of refrigerators need to have top ups of gas (sorry I don't know what type) in the compressor tank. Could you try filling it up?

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June 14, 2013 Flag

I have a Kenmore fridge with the bottom freezer. It has been working just fine. Today I noticed that things in the refrigerator/top are not as cold as the have been every other time I have opened the fridge. Things in the freezer are still frozen and don't seem to be thawing at all. Any ideas on things I can do myself before calling out a professional?

By April J.

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June 16, 20130 found this helpful

Your fridge has dual temperature controls. The top should be around 41-45 degrees. Perhaps it got bumped? Check it first. It's like calling a tow truck to find your car just wasn't in park.

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June 17, 2015 Flag

The power to this house was turn off for about 6 months and now the refrigerator and freezer are not working. They were working when the power was shut off.

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July 4, 20150 found this helpful

I have found that sometimes things don't work properly if they are shut off for long periods of time. Goodness knows why that is, but that seems to be the case. My renter refused to use the dishwasher in our mobile home, and when she moved out, the thing wouldn't work any more. However, it seems strange to me that both appliances don't work. Could it be the outlets rather than the appliances? Is there some sort of shut off -- breaker or electrical switch that could be shut off? Do the outlets work for something else, like a lamp? Is there some sort of on/off switch in the appliances that you may have forgotten to turn on or a thermostat that you need to turn up (or down, depending on your point of view). For example, in my fridge there is a temp control from 0 to 9; if it is set at 0, the fridge doesn't actually cool down. Explore some of these possibilities, and if nothing works, I'd phone a repairperson.

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May 3, 2013 Flag

I was having problems with my freezer pouring water into the refrigerator so I opened it up and it was froze up. I noticed the drain hole was frozen over so I unplugged it and let it set for 24 hours to melt. When I plugged it back up the next day the freezer was freezing, but the refrigerator was not cooling. I have cleaned it well and checked the fans and they are running. What do I do next? Can anyone help?

By Angelia

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May 5, 20130 found this helpful

It depends on how old your refrigerator is. My 14year old fridge had the same problem and it was an easy fix by a repairman. apparently the older types have two compressors at the back.

The "fridge" compressor had got low on the "gas"(or whatever it is that's in the compressor) needed for it to work but the "freezer" compressor was fine. the guy just topped up the compressor and it works fine. and it wasn't expensive to fix, just took a few minutes. just make sure that you have a trustworthy repairman who is honest.

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1 found this helpful
May 10, 2013 Flag

The fridge on fridge/freezer is not cooling. The freezer is working fine.

By Roy

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May 11, 20130 found this helpful

Try unplugging it from the wall for about ten seconds and plugging it back in. This happens to me all the time. But on mine the freezer stops as well.

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0 found this helpful
May 6, 2013 Flag

The fan motor died in my previous fridge, so while I am fixing it I am borrowing a full size Kenmore stand up fridge/freezer from a friend who had it sitting in his garage. We brought it to my house on Saturday, and were worried it might not be good from sitting. But, we plugged it in, and it started getting cooler. We put my food in it, and it was cold Saturday night when I went to bed.

I got home from work on Sunday, and it actually feels warm inside now. All the meat I had in the freezer is now bad. It is running, and I checked the settings and both fridge and freezer are on coldest setting (that's where I set it when we moved it in, because I was hoping that would help it get cold faster). It almost seems like it's running non-stop. The friend who owns the fridge seems to think it's stuck in a defrost mode and can't get out of it. What should I do before all my food goes bad?

By Matt D.

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May 8, 20130 found this helpful

Years ago you could rent a freezer unit in a warehouse. I don't know if you still can, but probably. People rented them after hunting and fishing trips when they had a lot of meat to freeze. Otherwise, surely a couple of neighbors could let you have a little room in their freezers and refrigerators temporarily.

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May 26, 2014 Flag

I just moved from Georgia to Tennessee. Now my refrigerator will not cool, either side. The model number is #35350221000, 2000 year.

By Frankie

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May 28, 20140 found this helpful

If the fridge was transported correctly (upright, not on its side), more than likely your nearly 15yo fridge is telling you it's time for a new fridge.

You can have it repaired but the part will fail again (most likely the compressor but could also be the temp regulator, those go too after about ten years) sooner rather than later.

Wish I could tell you something different but I've been there-done that and after wasting $300 (over 3 months) trying to keep the old wheezer going I finally had to give it up and buy a new fridge.

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0 found this helpful
January 4, 2014 Flag

My Kenmore refrigerator and freezer is not getting cold; just blowing air. I cleaned and vacuumed the back panel, removed all the dust, as much as I can, including the fan, coils, and all the stuff in the back panel. I also cleaned the inside too. I made sure I'd leveled it front, back, and side.The fan is working, the damper is working, it's just blowing air. I need help to fix it. Thank you.

By August B.

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January 6, 20140 found this helpful

I am not sure about getting frigs repaired. There is likely something wrong with the coolant. I don't think this is a home handyperson sort of a fix. Call a repairperson or buy a new one (I bought a new one).

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0 found this helpful
November 29, 2013 Flag

My refrigerator is not cooling and freezing. The motor stopped running and all I heard was a clicking sound. I cleaned the whole underneath and now the motor is running, but there is only cool air coming out and it is not freezing. This was 5 hours ago. Do I have to give it more time?

By Arlene

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December 3, 20130 found this helpful

I doubt it. I do not know if refrigerators are economical to repair. When mine quit running, I bought a new one. Usually they run forever.

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October 13, 2013 Flag

My Kenmore bottom freezer and top fridge is not cooling. I hear a relay click on and then a buzzing noise for about 10 to 15 secs. It does this continually.

By Dan S.

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October 15, 20130 found this helpful

Could you be low on freon? My husband said that if the fridge is low on freon, it might not work.

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0 found this helpful
August 3, 2013 Flag

The refrigerator is warm and the freezer is working fine. I have a bottom mount freezer, Kenmore model 596.69162990, that is 13 years old. The coils have been cleaned. The air vents in the refrigerator are not blocked. What next?

By Mary D

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December 16, 20130 found this helpful

I had the same problem and despite the fridge freezer being frost free, it was completely clogged with ice inside. It took four days to defrost but now works fine. Engineer said even if frost free, you should defrost them completely every 6 months or so. Hope this helps!

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July 27, 2013 Flag

I have a Kenmore side by side refrigerator and the cooling fan is not turning on. The water wasn't working, but I was able to defrost the valve located in the fridge behind the crisper. I tried unplugging it and vacuuming under and behind the fridge. Is there anything else I can do?

By James

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July 29, 20130 found this helpful

I had the same problem after laying new tile. When the guys moved the fridge back, a tile lifted and was stuck under the fridge keeping the fan from moving. Mine actually got hot.

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0 found this helpful
February 10, 2013 Flag

I have a Kenmore Hotspot refrigerator side by side. The frig is running, but then the freezer and fridge get warm. What can I do to fix it myself?

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