I will start off by saying that after reading the reviews about the Emery Cat Board I wasn't sold, but I wasn't totally turned off either. Most of the reviews were either the cats loved it and it did as advertised or the cats didn't give it a second look and therefore was a waste of money. The other types of reviews I read about were concerning the company itself. Many people complained about being charged more than they originally thought it would cost them. Many times this was due to the fact that (like many other TV advertisements) they were charged shipping and handling twice when the second free Emery Board was requested. But on some occasions this wasn't the complaint regarding the company. There are many sites that offer areas to critique the Emery Cat Board. I recommend you read a few of them.
Here is my review: I was going to order one of the Emery Cat Boards and give it to my sister as a gift. I considered this for my niece and my brother as well. So my thought was, I'll order one and get the second at the discounted price (just postage and handling). If it didn't work for one of the cats in question, it could be given to one of the other relatives. I figured I had a 2 out of 3 chance for the product being used. I went to the Emery Cat website and began the ordering process. I am on dial up so while pages were loading I was reading reviews regarding the Emery Cat Board. When the webpage requested a quantity, I put 2. One at regular price and one at the discounted price. The next webpage that loaded asked me if I would like the discounted Emery Board. Oops, I goofed. Go back one screen on Internet Explorer. Same screen loaded. Closed the browser and went back to the web page to start over. The page loaded back to the special offer page. At this point, I decided there would probably be a confirmation page and I could modify my order there. I selected that I did "not" want the doubled order. The page did nothing. I selected that I "did" want the double order and a new page began to load - and load - and continued to load. After a half an hour I closed the browser tab and decided I would try again at a later date. Within a few minutes I received an email notifying my order was processed and it would take 3 to 4 weeks for the delivery. It didn't say what the total was or what the name of the company would be for the charge. This all took place at about 11pm, so I decided I would call first thing in the morning. The email I received had their number and hours of operation.
The next day, I called about an hour after their customer service time started. I told the man that answered that I had made the order the night before and I wanted to cancel. His reply was the order had already been shipped and couldn't be canceled. But he could reduce the cost by $10 for my inconvenience. I told him to forget it. I called my bank. There had been a hold placed on the amount for the order, but I could reject the charge by going to the bank and signing a document saying the charge was not valid. I explained to my bank what had happened and about the phone call and they agreed it sounded like a scam. They agreed to stop it before it happened and recommended I change my debit card to a new card, just in case the company in question tries something else at a later date. Needless to say I agree.
Since that time I have found out that there are other stores that carry this Emery Cat Board on the shelf: Some Walmarts, Walgreens, Rite Aids, and another I can't think of right now. If this product is of interest to you, put in the leg work and call your local stores to see if they have it.
One thing I read about in some of the reviews was that the insert that comes with the Emery Cat (don't know if this is the Catnip or the emery part) wears out in a short time and no one seems to carry replacements. Replacement have to be ordered online.
Hope this long winded report helps someone.
By Suntydt from Tazewell, TN
Here is an update to my Emery Cat Board excursion.
The bank successfully caught the charge in time and credited me back the amount. But it was a probationary situation. I waited for the delivery of the boards and they happened to be dropped on my front door step while I was visiting my sister. Emery also put tracking on the package to make sure I got the delivery. They at least marked their package Emery Board so I knew it was them. I get lots of packages and if it had been unmarked I would have had to open it to find out it was theirs.
Now, the delivery was on a Saturday after the post office had closed (and it was delivered by USPS). Monday I took the box to my local Post Office and told them I wanted to refuse delivery. I also asked them if I could pay to have it tracked (to make sure they got it and couldn't say they didn't - and charge me for something I no longer had). The post office can't DO that but what they could do was register that it HAD been refused and that it had been presented back to them. I no longer had possession and it was documented. Way to go USPS (I love them guys).
I hope this review gives people some insight for when funky situations occur when ordering online, problematic customer service and the post office. Buy at your own risk from Emery Cat.
Thanks for sharing! I was thinking about ordering one for my kitties and now I am glad I didn't waste my time.
I'm sure your experience will save a lot of people the headaches that you went through! Thank you so much for sharing such an important story. I've seen them in the stores and thought about buying one. But after reading this I won't give that company my money. And the icing on the cake is knowing we have to go through this same company to get refills! Which I'm sure would bring about the same problems.
Thank you again!
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