The needle is threaded and whenever I turn the needle the thread in the needle looks like it's getting pulled by the bobbin case, maybe? The thread in the bobbin doesn't get picked up.
By Danielle F.
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If you've:
*checked your user guide to be sure you're inserting the bobbin case correctly
*Made sure you've returned the machine to sewing mode after winding the bobbin
*made sure the presser foot is in the UP position BEFORE inserting the bobbin case and BEFORE threading the upper path
*made sure the stitch width-length-type-feed dogs are set correctly
*made a visual inspection to the bobbin area inside the machine for lint, thread fluff (**Do. Not. Clean. With. Canned. Air. Ever.**)
And everything is the way it should be, the next step is to take this machine to a qualified repair tech - it sounds as though your bobbin gear has failed.
You don't mention the age or model of machine but I'm assuming it's a vintage machine (older than 10 years out of factory) and what you're describing is almost always what happens when the bobbin gear fails. If I'm wrong that it's a vintage machine, your warranty should cover the cost of the repair/part replacement.
When you contact the repair tech to get an estimate on the parts replacement, be sure to ask two things - the additional cost of giving your machine a complete servicing (cleaning, oiling, and check over for developing problems AND if he/she will be sure to tell you if the replacement part is salvage (unreliable because no tech can know for sure how many sewing hours are on that part and what conditions that part sewed under before you!) or newly-milled (preferable because this would be a new part).
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