Ice Maker Only Dispensing Crushed Ice?


I can only get crushed ice even when I push to get cubes.

By James


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Bronze Answer Medal for All Time! 220 Answers
February 20, 20150 found this helpful

You can contact the manufacturer online or phone for help or request a service repair company check and recommend a repair.

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May 18, 20160 found this helpful

This post helped lead me to a solution which I fixed myself... No need for a repairman. I simply removed the tray and ran hot water through both sides of the elements. I had just emptied my ice maker the night before so I knew something was up. Where could the "e ring solenoid" have gone? Really?! How could have it burned out on an 18-month old fridge?


I rarely use my ice dispenser and it seems it just got hung up in there, stuck on "crush." Once I looked up the part and determined it was part of the carrier, I knew it wasn't part of the electronic panel. Thank you for all the prior posts. I hope my post is helpful to your situation and stay cool!

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July 30, 20160 found this helpful

I have a elderly neighbor who has a kenmore side-by-side refrigerator that only dispenses crushed ice, even when set on cubed setting. He found a solid brass pin with hole in end laying on the floor in front of refrigerator. I was not able to locate any missing parts in dispenser. Unable to determine source of pin or cause of dispenser not dispensing cubed ice. Any suggestions?

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September 16, 20161 found this helpful

Hi! If you take out the dispenser in the back where the rod under neath the dispenser slides in the hole there is a plastic part that moves up and down. If that is frozen in place take a hair dryer and heat up the area until you can manually move the plastic piece up and down. This is what controls the rod on the dispenser.


Also make sure that the ice in the dispenser isn't frozen or frosted in place at the bottom of the dispenser as that will make it crush ice to get it out. I just fixed my frigidaire standard refrigerator this way and it not dispenses cubes. Learned this trick from an appliance repairman. Hope this helps.

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