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New Swifter Wet Jet Not Working?

I just received my Swifter Wet Jet through Amazon. It was brand new in the box. I put it together & it's not working. We tried everything, but nothing worked. Now I am wondering if the handle all the way down has to be put in a certain way for it to work? I hate to return it if maybe I can get it to work. Any ideas?

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Diamond Post Medal for All Time! 1,298 Posts
May 9, 20190 found this helpful

I just own the regular Swifter.

But here's a tutorial how to assemble: www.wikihow.life/Assemble-a-Swiffer-WetJet

If it's not spraying or working, maybe trouble shoot suggestions: pgconsumersupport.secure.force.com/.../why-is-the-swiffer-wetjet-not-spraying...

Worse case scenario if it doesn't work out, Amazon is great with their refunds ~ just a bit of a hassle hoping a product will work upon arrival. Could also be a defective one!

 

Gold Post Medal for All Time! 677 Posts
May 9, 20190 found this helpful

If it is new, return it to Amazon and get a new one.

 
August 23, 20230 found this helpful

I bought a new Swiffer, put it together, nothing. Screwed around trying all the tricks, still nothing.
I took a close look at the battery compartment (2 batteries). one of the contacts that would make contact with the connector inside the handle was bent so that it did not make a connection. Using a small screwdriver, I bent it outward to match the other one, put it back in, works fine.

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I hate being the quality control person for a major corporation, they could easily set up a simple test jig and procedure to insure that every battery holder met specifications before it was assembled!

 

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