After having the same hairdresser for years, I moved away and went to a new hairdresser for a perm. She left the neutralizer in for 25 minutes. Some hair was curled, some straight, and it didn't last very long. Does anyone know if it's because of the neutralizer being left on too long? I've asked my old hairdresser (she doesn't know) and even googled it. I can find no answer.
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She made some kind of mistake. Go back and tell her to fix it or to give you a refund.
I'd go back and tell them the perm didn't hold and they need to re-do it,or refund you so you can go to a salon that can perm properly.
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