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Threadcutter on Brother Sewing Machine Not Working?

I have a Brother SE425 embroidery machine. The thread cutter won't work while the feed dogs are down. The thread is getting caught while the machine is trying to cut.

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Diamond Post Medal for All Time! 1,246 Posts
January 31, 20180 found this helpful
Best Answer

try removing the bobbin, cleaning that whole entire interior of dust or thread bits, put it back and try again

 
February 1, 20180 found this helpful

Thx for the response. Ive already tried that and still not cutting

 

Gold Post Medal for All Time! 677 Posts
February 1, 20180 found this helpful

You might have a small piece of fabric jamming it. Clean it out well.

 
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