If You Are Overcharged at WalMart

For Wal-Mart shoppers, here is a tip if you were not aware of it. When you go shopping make sure you look at the price tag, compare the name, ounces, anything else that is pertinent to the item. Make sure when you check out that the price rings up the same, if it doesn't here is the big tip.

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If your item rings up higher than the shelf price: If your item is $3 or less you get the item for free, if the item is over $3 you get $3 off your total bill!

Now, some of the cashiers will argue with you over this that they do not do this. I worked at Wal Mart 20 years ago, this is where I learned it, I shop at Wal Mart now and I keep an eye on every price and I have gotten a lot of stuff free!

To argue back, next time you are in the store, look for a sign on your side of the register, it is yellow and red and states what I just told you, then they cannot argue with you and have to honor it. Good Luck!

Frugal in Indiana

By Samantha

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July 24, 20060 found this helpful

Wow.........do you know if it's the same in Canada's walmart????.........I hope so.....tee hee

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July 24, 20060 found this helpful

I never knew this and when I've seen I was overcharged it's been after I left the check out lane so went to the courtesy desk....I was not given anything free!

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By Claudia-MD (Guest Post)
July 24, 20060 found this helpful

Great tip......Walmart is the only store I have problems where the price in the register does not reflect the sale price on the signs at the rack. I usually argue that the sign has a different (lower) price and they usually push back until I tell them I don't want the item at the higher price- then they usually key in the lower price.

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But this is great news....I will look for the signs in my Walmart.

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Anonymous
June 29, 20190 found this helpful

Im in self check right now waiting for a price. The item is $12.93 and rung up $21.93!!!! I do not see the yellow and red price notification. So i will ask and see what happends. Its over $9.00 !!

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November 9, 20190 found this helpful

I just went in today got 3 pairs of dickies jean shorts for my husband got home realized one was marked full price. Sale price was $5 full Price was $18.42. I was told the same thing but when I had said something about it the older manager that worked in there had gotten rude and was like well thats was a long time ago and Walmart has changed since then.

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I mean like I had just asked the question not rude at all. So I just asked for a full refund since she was so hateful.

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December 13, 20190 found this helpful

Similar thing happened to me today. Even the manager wasn't helpful. She was least interested in helping ! At Fletcher street, Tampa.

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By Dean (Guest Post)
July 24, 20060 found this helpful

I am over charged alot at Wal Mart.They blame it on the stock people putting the items under the wrong price tag.When that happens they charge me the mis price which is the lower price but I have never seen any placard spelling out any money back on over charges any where in the store.

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By (Guest Post)
July 24, 20060 found this helpful

In Michigan there is a scanner law. If you are overcharged (price has to be on the item) you get the difference plus 10 times the amount back, up to $5.00.

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They most always have to pay me to take the item! The stores here also have to price the items, Wal-Mart is a good one for getting fined for not doing so.

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By Sheila in Florida (Guest Post)
July 24, 20060 found this helpful

Wow! that is awesome to know...I'm gonna spread the word to alllllllllllll my friends and family, both cyber AND real! ;)

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By (Guest Post)
July 24, 20060 found this helpful

I was told one time at the Walmart in Broken Bow, Oklahoma that they did NOT honor that anymore. So, I emailed the corporate headquarters and told them what the customer Service rep. told me and they sent me a check for the $3.00 plus a $5.00 check for my trouble.

Walmart is REAL bad about not having the correct price on clearance items, I ALWAYS watch the register to make sure the correct price rings up. I also usually make sure my clearance and sale items are set up towards the end where they will be rung up last so I can make sure I am up there to check the correct prices are being rung up.

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By the way,Walmart does NOT do the $3.00 off or the item is free thing if a CLEARANCE ITEM RINGS UP WRONG.

I have a question, if it is just an "accident" or "innocent error" when a mistake happens, don't you think we would be UNDERCHARGED for an item occasionally? I can't remember ever being UNDERCHARGED for an item.

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February 13, 20200 found this helpful

Look up the Federal Lanham Act

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July 24, 20060 found this helpful

I work at Walmart so I am well aware of this policy. Just keep a couple of things in mind when shopping there (or any "Big Box Store"). Alot of our shelves are stocked and tagged by vendors (pop, bread, chips, candy, magazines) so the mistakes that they make are not actually the store's mistakes. If you do have a dispute with a price, expect the cashier to call the department to verify the price. You might have to wait while they call the department. Then wait for the one person in the department to call back. If the item is misplaced (a 32 ounce box over an 8 ounce box price tag) don't argue the price. It was an honest (or stupid or careless) mistake. If it really is a pricing error (the 32 ounce tag says $3.59 and it rings up $4.29) then by all means, ask for the price quoted, one item free or $3 off your order.

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You will only get this special price or discount once. Don't expect 20 items at the incorrect price. If an item is incorrectly priced, tell the cashier, have them call to verify the price. But at my Walmart cashiers and CSMs (the managers that handle the front end) pay the price in their end of year bonuses based on things like price overrides. In the 7 years my Walmart has been open there have been only two yearly bonuses. Keep this in mind and don't abuse the policy (as I see people do all the time). I may seem harsh or rude but this is my job and my only source of income.

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May 14, 20190 found this helpful

Well kelly hwy wm in fort smith arkansas. Cheats the custmers daily. The shelf prices are lower then register prices often and they will NOT HONOR the shelf price. They state the policy recently changed and register price is correct regardless of shelf price even when upc matches, size and brand matches. The only error they honor is price roll backs.

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June 6, 20190 found this helpful

Oh well. That means you all need to hire more competent employees who get the understanding that when they stock wrong and dont pay attention to the label that the customers are going to want it for that price. Needless to say, we customers are not the reason why youre not getting bonuses , your employees are!!!!

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August 14, 20190 found this helpful

You need to call your Department of Weights and Measures ! They're kind of like the Health Dept.
They do inspections on exactly what you're talking about. The UPC, weight, size ,etc. and the Cost absolutely do have to match what comes up on the registers. To protect Consumers, this is strictly enforced, and stores are fined big $$.

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September 28, 20190 found this helpful

I can understand where you are coming from, but maybe csms should do their job better and they wint have this issue as much. I can understand the vendor thing but most of my items that ring up wrong are not vendor items. They have the$3 dollar off thing for the costumers trouble of having to wait and deal with issues that should not be there.

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July 25, 20060 found this helpful

Everytime I'm overcharged and I say something, I'm told that you have to catch the error at the time it's made. If it's the last item rung up and the cashier hits the last key, it's too late. You have to wait in line at the service desk to get your overcharge money back, but they will not give it to you free.

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July 25, 20060 found this helpful

I STAND CORRECTED! Today I bought a skirt at Walmart, from the clearance rack, that was marked $9.00. When the item was being rung up at the register it came up for $16.94! The cashier noticed the error right away but had to have a CS rep. come over to correct something. When she came up to the register I pointed out to her that I wanted the $3.00 off the price total. She didn't argue with me and took it right off.

So, the skirt that originally cost $16.94 I got for $6.00!

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By Linda from WI (Guest Post)
July 30, 20060 found this helpful

I also worked at a Wal-mart and they do not honor that policy anymore. They have even taken down the signs at the registers. My Wal-mart in Hayward, WI always rings up wrong prices and depending on the cashier they just correct it, after they call the dept. Never ever give you 3.00 off or your 3.00. They also do not honor the same price sale item anymore.

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February 17, 20100 found this helpful

I do not believe WalMart's overcharging is an accident. When the price is wrong it's always in their favor. I don't think I've ever been overcharged on anything at my grocery store. Another reason why I don't buy my groceries at WalMart. Enough Said!

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February 17, 20100 found this helpful

When they are called on an incorrect pricing on an item you'd think they'd fix it but they don't; they make it up on the next customer who doesn't realize he is being overcharged.

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October 31, 20180 found this helpful

Ive noticed this. Ive complained to customer service thats been the fourth time (licorice 1.88 roll back and I rings up regular price every time). Either they are aware of it and its like the new normal. They dont apologize or even attempt to explain it, they just refund the difference.

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March 21, 20120 found this helpful

I myself would just like to be charged the correct amount and feel that this policy is cheating someone somewhere. You can be sure of that.

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Anonymous
May 18, 20160 found this helpful

This is no longer Walmart policy

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February 15, 20180 found this helpful

A lot of stores are overcharging their customers at the register. I have a hard time shopping and watching the register to see if I'm getting ripped off.

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May 9, 20180 found this helpful

Didn't work for us picked tires on clearance sign said 54 dollars . When we went to the register 88a piece they took every sign down on tires . What can you do then. I will never stop at Wal-Mart again.

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May 21, 20180 found this helpful

I am livid!!! Went to Walmart today
Shelf price for clear ezcontainers was at 9.97 each I grabbed 4 went to the cashier she said they were 15.97 each
I asked for the Manager to honour the shelf price as stated , thats very misleading for the customer she checked and obviously chose to ignore the price noted on shelf she told the cashier they are now 17.95 I specifically asked her if she saw the shelf price she didnt reply.
Well its time to STOP shopping at Walmart. I will tell my friends about this as well. Terrible customer service.

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June 14, 20180 found this helpful

At the Geneseo NY Walmart on 5/24/18 I bought 3 cantaloupe thinking it was going to be the marked price of $1.88. I was charged $2.28 at the register. A manager had to correct it at the service counter. On 6/12 I bought 3 more and was still overcharged which required another manager to correct it, at the register this time but I was charged for 6 so back to the service counter I go. I DON'T BELIEVE THE WRONG PRICING AT THE REGISTER IS A MISTAKE BY WALMART! Check your receipts!

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Anonymous
December 10, 20180 found this helpful

CHECK YOUR TAX CHARGES!! After shopping at Walmart, I checked my receipt when I got home and noticed I was charged 7% sales tax (TAX 1) on my entire bill and another 7% sales tax (TAX I can't remember the number) on an item that cost $12.99 but I didn't have an item that cost that or a combination of items. I took the receipt back to Walmart and no one could figure it out either. The manager refunded the extra tax and gave me a $5.00 gift card. My point is Check your receipt. I'm sure I'm not the only one this has happened to.

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Anonymous
January 11, 20190 found this helpful

Is it still practiced

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January 12, 20190 found this helpful

So last night I bought a dog coat for my dog, the price on the tag said $16.97 it rang in at $17.97 and she said it has to be lower to be honored? Is this the correct way how it works? Please advise as she was very rude and said to me do you want it or not!

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January 27, 20190 found this helpful

My daughter was charged for wine that she did not buy, and was taxed three (3) times for the purchases she made. Its getting scary to shop at Walmart!

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June 13, 20190 found this helpful

Today at Walmart on Wilkenson Blvd. Charlotte NC my daughter and I stopped in to do some last minute father's day shopping. Being a DIY advocate we ran across some 5/8 inch thick wooden dowels. Marked down from 97 cents to 38 cents. After ringing wrong another cashier was called for a price check not even knowing where to go in the arts and craft department. I walked with her showing the the clearance sticker affixed to the box with the description and everything. She tells me its the wrong thing. I asked for a CSM the cashier comes back do a price override for only 1 of the items and not the remaining 3 I'm like really. How and why would you not just take responsibility and honor the price the CSM comes over and tell me that's the policy they can only change the price for one item. I took a picture of the clearance label and the CSM because I will be emailing corporate about "they policy" I then pay for my entire purchase which was over $50 of other items leaving behind the other 3 because by this time its just the principle and exit to leave the store when I was approached by another Assistant manager and 2 more employees followed out of the store like a criminal and watched to my car while being followed by security in the parking lot. All over a $.97 dowel and a $.39 price difference Walmart will lose a customer over $1.00. This was very extreme and ridiculous.

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Anonymous
July 17, 20190 found this helpful

I went to Wal-Mart yesterday snd there was a clearance sticker for $3 on a $7 item. The item rang up for $7 and the cashier told me the sticker was placed on the item incorrectly. She said that happens often. She didn't honor the price, but should she had honored the price?

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September 16, 20190 found this helpful

At the Walmart here in California I am usually surprised by finding a lower price charged on "sale" items - Shorts marked on sale for $7 and rang up for $3. I always use the "ring it up yourself" kiosks in all stores, including Safeway, etc. so that I can see right there on the screen in front of me exactly what I am being charged. Much easier than trying to decifer those printed receipts! And the employee in charge of that area can fix it for you right away before you pay for it.

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February 13, 20200 found this helpful

I was in walmart last night and wanted to get some snacks. I went to the chip aisle and saw cheetos puffs family size bags price on the rack at $2.50 so I thought that's great, I'll get 2 for $5.
When I got to the register they rang up at $3.89.
The cashier was very polite btw. She called an associate over to have her check. (Now when I looked at the rack where the price was it was $2.50 in 3 places right across where the cheetos was located. Right next to the cheetos were doritos tortillas price at $3.89.) When the associate came back she said that's not the price and there is nothing they can do. She just admitted to knowingly having an item with a lower price which is called baiting. There is a Federal Law that protects consumers against false advertising. A person can sue for the price of the item or for $500 whichever is greater plus attorney fees which means if I wanted to I can take walmart to court. Now would it not be wiser for walmart to just give me the 2 bags at $2.50 and take the loss of $1.39 instead of having to pay an attorney to defend them in court + my attorney + $500? I am a disabled veteran who proudly served. I where my veteran's hat everywhere I go. I did not like what the associate who went to check the price had to say so I requested a manager. The customer service manager walked over and told me she can only give me one at the $2.50 price which I feel was a baiting tactic. She even insinuated I moved the prices over. I told this woman I have too much integrity to do something like that. Then she changed her words to " I never said you moved them" this does not make sense and I am not letting this one go. I will speak to the store manager and if I don't get anywhere with him I am going to speak to someone from the corporate office. I have seen too many people argue this and get the price that was on the shelf. I would like to know what makes me different from those people. I can take a guess but you know what they say what happens when we assume. By the way that federal law is called The Federal Lanham Act if anyone wants to look it up. Yellow sign or not this practice is against the law and when anyone who brings a wrongly price item to the attention of a store associate once it is verified by management that the item or price is in the wrong place then that item should be sold at the price advertised and then the item or price should be corrected. Make sure you take pictures of the misleading device and be persistent otherwise you are allowing these stores to get away with unlawful practices.

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February 21, 20200 found this helpful

This is not true. In actuality, they will tell you they aren't reducing the price. I go thru it everytime, I got to walmart. I got a 6pk of lipton pure leaf tea, yesterday. Price on shelf says, 5.64. Price at register said, 6.64(or something like that). I told the tag price. She looks it up on her phone. Nope...6.64. I refuse to buy it. Then go to the shelf and photo the tag. They still won't give me the reduced price. WATCH THE PRICES THAT RING UP!

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February 21, 20200 found this helpful

That would make me very angry. I would ask to speak to a manager and if they refused, I'd probably shop somewhere else. But not everyone has that option.

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