These popular purses can look great again with proper cleaning. This guide is about cleaning a Dooney and Bourke purse.
By Isabel 1
I have a Dooney and Bourke bubblegum colored "IT" bag. The pink leather has started to appear faded, almost whitish and there are a few spots like that on the purse? Does anyone know why this happens or how to clean it? Thanks!
Isabel from TX
October 4, 2011
The phenomena described here is not a problem with staining or the leather on the handbags. The D&B "IT" bags and others that have the leather trim and the graphic prints actually consist of cotton that is coated, very much like a rain coat.
Dooney & Bourke needs to improve the surface treatment because this is an extremely common problem on their coated cotton bags and no doubt the reason why a lot of people deride D&B as "cheap" compared to Coach or Louis Vuitton. (LV monogram bags consist mostly, also, of canvas but with bulletproof durability and a much heftier price tag to match.)
As far as I know there is no repair Dooney & Bourke can make other than offering a credit (which also echos my own experience when I approached them a couple years ago about the same problem). It's not clear why some of these bags have no problem whatsoever for 5 years or more and others start fading even when they are left mostly untouched in a dark closet. Heat and sunlight only accelerate the problem.
It is my impression as someone who once worked in a repair shop that there is an underlying defect or impurity in sealing the cotton such that the coating does not remain at the surface of the canvas as it should. All the handbags start off looking the same but within a year or two, regardless of whether they are used and even if you never apply any type of cleaning product to the canvas, the fading sets in.
From what I can tell, it's not that the color is wearing off from normal use but that it is being absorbed into the grain of the fabric. The result is the appearance of dull gray clouds or generalized fading, a problem which is most apparent on the black and brown graphical bags.
At the first sign of problem, it may slow the progression to condition the canvas surface with a leather conditioner or to to rub in some colorless shoe wax/polish (something I will be trying out on my own bag, actually). The bottom line here is that if you're going to salvage the bag you'll have to be willing to experiment (just be sure that none of the treatments you apply to the canvas touch the colorless "naked leather" trim unless you wish for it to darken down considerably).
Should anyone find a solution that prevents the problem in the first place, please post and let the rest of us know.
How do I remove ink from the outside of my Dooney and Bourke heart purse?
By RC from KY
How do I clean my white fabric Dooney hand bag? I put it through the gentle cycle in the washer and hung it to dry and it is still not clean!
July 24, 2011
I contacted the the company and they told me how to clean mine. Just look them up on the internet and send them an email.
How can I clean my fabric Doonie bag? I got black stuff on it this morning and I am freaking out because it is brand new.
My son spilled his glass of milk on my Dooney and Bourke fabric purse. Will it stain and how would I clean it?
By Amanda P
February 5, 2012
You can contact Dooney & Bourke by phone or email, they should be able to tell you how to clean it. They also have a link where you can get live help from 9AM to 9PM (EST) Monday through Friday. Here is a link to their contact page. The link is long, you might have to copy and paste it if clicking doesn't work.
By jean 1
I need help in cleaning a borrowed Dooney and Bourke handbag. The inside of the handbag has dirt and a few ink stains on the fabric on the inside. This was borrowed so I need help. If I can not get it clean I will have to purchase a new bag and they don't make this type of brown giraffe print anymore. Thanks.
By Jean from TX
February 28, 2011
For the ink, I would recommend spraying a clean, dry cloth with some hairspray, and then try to rub a spot of the inside of the purse with the cloth to see if that will remove it. Hairspray on ink has always worked for me to remove it, but since you have a borrowed item, just be careful. It should work however. Let me know if it does. Thanks.
By Rebecca 1
I have a Dooney and Bourke brown purse and recently noticed a white dingy stain on the bottom of my purse. I tried using a leather cleaner, but it did not work! How can I remove the stain?
By Rebecca from McAllen, TX
July 26, 2011
I am disgusted with dooney and their lack of customer service. I have a it bag. I have so many bags i carry them for about 1 week a year each. After 3 years the coated cotton began bubbling. I went through the same process of mailing the bag in, paying myself. I was offered the credit but you didn't mention not only do you get the credit but you have to spend the same amount out of pocket too. For example $75 credit, you must spend $75 also and get a bag worth $150 or more. So I had the bag sent back, though I rarely carry it. Then my coated cotton Miami bag, not only started bubbling but it also faded to a gray when it was once black. This time I refused to send the bag in. I demanded to speak to a supervisor. Who basically said, once you have had a bag for a year (doesn't matter if you only carried it for a week) they don't stand behind it anymore. All they will ever offer is the trade in. I tried every tactic on her. She didn't care and she truly didn't care that she was losing several (me and the ladies in my family) customers based on the outcome of this conversation. Dooney does not stand behind their product, stick with Coach folks!
How can I wash this bag? I tried to wash it with soap and water in the sink and the bright pink fabric on the inside faded to the grey exterior. I cannot get the color bleed out of the grey exterior.
I have taken my Dooney and Bourke out of the dust bag. The straps have white film on them. What causes this?
By Rosemary C.
What kind of fabric lines a Dooney and Bourke bag? I'm referring to the hot pink lining in their popular designs.
By Sarah B
I have the Dooney and Bourke white leather purse with pics of purses and flip flops on it. It is turning a yellowish color. The bag is in great condition, but looks "dirty". What should I do to restore it to its original color?
By Mary G
There is a yellow purse in the picture here: Dooney purse. Is that yellow tint normal?
I bought this light pink leather purse from someone and it has a grayish stain on the bottom front corner lining. How do I get that cleaned?
By Lu C.
How do you clean the DB purse pictured on this site? Purse Mine looks like this one which is discolored! I have tried all the suggestions posted and nothing budges my problem! I even tried pure Clorox (very carefully) on a small area thinking I could bleach it out. Help.
By Shirley R
In searching the internet I came across you. Your post for cleaning those popular purses says that they can look great again with proper cleaning, but you don't mention which of the UGG products works on the purse. Please let me know. I would be interested in trying the product. Thank you.
By Janet D. from Lutz, FL
I was given a Dooney and Burke by my mom. She said I could have it and clean it up. So I cleaned it with Gain, a toothbrush, and water. It cleaned well, but the problem is I got the leather trademark on it wet and it looks bad! It bled on the fabric and it has water marks on the leather.
Did I ruin it? Or is there any way to fix this at all?
I have a Dooney and Bourke purse in crimson red, something spilled on it. I tried to clean the purse and now it's faded. How do I match this color? It's a dark red.
How do I clean my Dooney and Bourke fabric handbag with a leather strap and handles?
Does anyone have any suggestions on how to clean a fabric Dooney and Bourke purse?
How do I clean a nylon fabric Dooney and Burke handbag?
How do I clean my fabric Dooney and Burke purse?
Is any one familiar with cleaning a Dooney and Bourke purse. I know they are leather so do I use a leather cleaner? Any suggestions?
I used to sell motorcycle leathers. What we used to clean and treat the leather jackets, vests, etc, with is hand lotion that contains lanolin.
No need to buy any expensive leather lotions. This not only cleans and softens the leather but it also protects it against moisture from rain, etc. If your purse ever gets wet, allow it to dry and then re-treat it with the hand lotion containing lanolin. Hope this helps. (08/01/2005)
Whether Dooney & Bourke or any other make of leather purse (or shoes etc.) I find that saddle soap can`t be beat. (08/02/2005)
By Joyce H.
Use a leather cleaner the same thing happened to my loui vutton and it came right off
By Samantha Charest
According to Doony & Bourke instructions that come inside of purse, wipe with a damp cloth or you can use mild soap & water. They recommend using nothing with oil in it (like leather cleaner) as that will discolor the leather. I have a D&B purse also and have a few ballpoint ink stains on it - however, instructions say these type of stains, or lipstick stains, cannot be removed. (01/20/2006)
By Cheryl Petrucelli
After reading Wolf's post I went and looked at my Saddle Soap that I just bought and surprise! It contained lanolin. I use Kiwi Saddle Soap because it's easy to use and inexpensive. The back of the tin says this:
"Kiwi Saddle Soap is a traditional blend of ingredients which cleans, softens and preserves smooth leather. It contains a fine soap to thoroughly clean away dirt and grime, even salt stains. Kiwi Saddle Soap is formulated with glycerin and lanolin to make leather soft and supply, with a quality wax for added protection.
Directions: Remove excess dirt with a stiff brush or damp cloth. Rub surface of Kiwi Saddle Soap with a moist cloth to develop lather. Rub well into leather. Wipe off excess lather with a damp cloth. Repeat procedure if necessary. When leather is dry, buff with a soft cloth to develop luster. Not for use on suede."
So, I guess lanolin is good for leather cleaning but I would drop into Wal-Mart or any general store and buy some Saddle Soap since it's so cheap. I paid a few dollars for it. Hope this helps!
How do I clean the inside of my Dooney & Bourke? There are make-ups marks on the cloth.
Kimberly from Inman, SC
I found the following article at qvc.com under care and cleaning:
Classic All-Weather Leather
All-Weather Leather products should be gently wiped with a water-dampened cloth. Difficult stains can usually be removed with water and a mild soap. Stains that contain dye, such as lipstick or ink, should not be treated with cleaning agents or leather creams. The oils in such products loosen the pores of the leather, defeating the shrinkage process that makes All-Weather Leather impervious to moisture. The leather trim is not treated in this manner and can be cared for with any quality leather balm or cream.
All signature fabric can be cleaned with a water dampened cloth and a bar of Ivory soap, if necessary. No creams or cleansers should be applied to any leather surfaces; they have been treated for water repellency through a ScotchGuard process.
With its built-in resistance to staining, Cabriolet cloth can be easily cleaned with a damp cloth or a soft bristle brush used very gently. For greasy or more stubborn stains, use a damp, soft cloth or brush, along with a mild bar soap. The "naked" leather trim on the Cabriolet bags is vegetable tanned, which encourages a deeper, richer color and sheen as it ages. Emollients, such as creams, oils or polishes, may alter this natural aging process and cause unintentional discoloration. Water spots and natural leather markings simply blend into the uniform honey color of the leather.
I called Dooney today @1-800-347-5000 to find out the cleaning process. I was told to clean my Dooney (leather or cloth) with Ivory soap (bar or liquid), and a soft bristle toothbrush. (09/20/2006)
How do I clean my Dooney & Bourke purse? It is black with brown trim and the black looks faded some.
Dee Janey from Sacramento, CA
I have used simple dish soap and water which takes the dirt right off. I got this advice from a salesperson at the mall. It took the ballpoint pen off as well. I had no problem getting it off.
If it's a matter of faded black leather - use black leather shoe polish - buff to a high shine - you could also try liquid shoe polish. (03/13/2007)
I have the same problem. My Dooney & Bourke purse contains light beige leather and there started to be darker brown spots on it. Should I clean it with a leather cleaner or saddle soap? (04/14/2007)
My Dooney and Bourke is the white bucket bag with the colored DB on it and has yellowed. I've tried just some mild soap and water but i don't know what to really use. I want to use it again this summer so if anyone knows how to clean it so it is white again that would be great! (05/07/2007)
Cleaning a Dooney and Bourke bag is not all that hard. All I had to do was take a warm damp wash cloth and a bar of soap and rub onto the fabric. Mine came clean in just a few minutes. It really does work. (05/31/2007)
I went to Macy's to learn how to clean my mini bubble bag, and the lady at Macy's had a whole book on how to clean my purse, you use a bar of ivory soap and a clean toothbrush and white towel.
1. Run bar of soap under worm water
2. rub toothbrush on soap
3. gently scrub bag
4. rinse with water lightly, then dry as much as possible with white towel.
*don't let the soap sit on the purse for more than 2 min! GOOD LUCK! (06/17/2007)
By Just A Girl
I have a tan bubble bucket bag and the bottom was really dirty, I used some dawn dish soap, and a white cotton towel, lightly cleaned it and dabbed the soap off with water, and it came clean, and looks brand new. I'll keep doing that. (08/04/2007)
By joey from phoenix
I have a baby blue Dooney that I left in the trunk of my car at an event recently. The next day, my boyfriend put a drill in the trunk on top of my purse leaving several black grease marks on it. I used the ivory soap/toothbrush method and it really does work. It even removed the grease from the light brown leather on the sides without harming it. (08/27/2007)
I have a pink cloth fabric Dooney and Bourke purse with pink dots and db in white. I have a stain on it and don't know how to clean it.
Beth from Bellevue, WA
Try contacting them they may clean it for a small fee some better bag companies do it. (09/18/2007)
Just a "heads up" to other cleaning freaks, take it easy on this one....I used the Ivory soap/toothbrush method posted from a previous entry where the advice came from a salesperson @ Macy's. It may work if you are gentle, but I got carried away & went scrubbing away like a mad woman. By "rinse" I pretty much held the purse under running water to get all the soap off. Needless to say the leather trim dyed the fabric on the purse. So, remember "gently" means "gently". (09/19/2007)
By clean freak
How do I clean my Dooney and Bourke fabric bag?
June from Fairfield, CT
Note: for any fabric purse, tote, shoes or other accessories - Spray them with Scotchgard or other fabric spot repellent before wearing to avoid stains! If if you get soil on it, it will be much easier to blot it off, if the fabric has been treated. (Just watch out to AVOID spraying the leather trim!) (10/29/2007)
I attest to the Saddle Soap to clean Dooneys but to keep my new Dooney looking great long term I use the Stain repellent and Cleaner set from Journey's shoe store. I use it on the WHOLE purse...even the vachetta leather, canvas and inside linings. It doesn"t stain or leave an odor. It makes future cleaning a breeze too. It was an experiment at first but now I swear by it. (12/05/2007)
Go to your nearest Janitorial store. They have tons of products to clean anything off of anything. The best store I have been to is Gases Plus, they have people who know what they are selling and what will work on what. Take the bag in with you when you go. They have an awesome product that will take out ink and permanent marker. Good luck girls, don't give up! (01/17/2008)
By Dooney lover
I used to work as a sales clerk in a shop that sold handbags and repaired handbags and shoes. Unless you don't mind the color changing, you do NOT want to use any product for leather cleaning or water repelling on Vachetta leather (meaning untanned, minimally processed leather). The reality is that Vachetta, like nubuck and suede, is very delicate and there is little you can do once it is soiled.
Leather cleaning and conditioning products are made with the assumption that you are applying it to tanned leather (meaning leather that has has been dyed and has some form of wax or glossy finish). Water repellents and conditioners will darken the light Vachetta as will most cleaners. For this reason, Lanolin is not suitable for Vachetta.
The thing that most people worry about are water stains, but in reality greasy spots from hand lotion or other such source may cause more of a problem by attracting dirt (resulting in a streaky or blotchy looking patina). By contrast, pure rainwater is distilled (free of minerals). Consequently, pure rainwater will usually dry without leaving any mark (providing you leave it be). The exception is water that is dirtied by dripping off a roof or the top of a car and down on to your bag. Runoff carries dirt and WILL stain. For this reason, owners of Dooney & Bourke IT bags and Louis Vuitton handbags should think twice before carrying their precious handbags on a day that rain may be in the forecast. Keep in mind, also, that tap water may also leave a mark due to the high mineral content. Salt water will cause similar damage by leaving salt deposits on the leather. So if you clean the coated fabric portions of a Dooney & Bourke or Louis Vuitton handbag using the Ivory soap method, one tip I would add is to use distilled water. In this way, if it splashes over on the Vachetta, it is less likely to leave mineral deposits behind.
All of what I've written so far applies to the very specific type of cowhide leather used in Louis Vuitton monogram canvas bags and the Dooney & Bourke IT bag line (and select Liz Claiborne, Coach and Italian handbags). Unless you are dealing with suede, nubuck or minimally treated sand color leather, using products to clean, condition or repel water is, however, perfectly safe for all weather leather, glove leather and pebble leather (or any other form of treated leather with a glossy, waxy or satin finish). The one exception is scuff marks. Conditioning products may darken down the spots that are rubbed raw and make them appear even more obvious.
The key to all leather care is prevention. I have heard people swear by Apple and other products, but there is one rule of thumb to keep in mind before experimenting with a costly handbag: If the manufacturer doesn't recommend a specific method, cleaning or conditioning product, you are risking your bag by using it. If the condition of your high-end handbag really bothers you, the best approach is to send it back to the manufacturer and let them clean and/or refurbish it.
For more info. on leather care and characteristics, visit:
I have NO IDEA how to remove a stain on my Dooney and Bourke Bag. My bag is WHITE and its style is "IT". My bag has a blue stain on it because it rained and my dark blue jeans touched it. Please help me.
Janette G. from McAllen, TX
<img src="/images/requests/798789_200x176.jpg" width="200" height="176" border="0" alt="Stains on a Dooney and Bourke Purse" hspace="5" vspace="5">
Janette, I would get SPOT SHOT. It now comes in a spray bottle (blue with orange spot on the label). You can find it at most grocery stores, Wal-Mart and Target. I have used it on just about everything to remove stains and it works super! (01/31/2007)
Don't use nail polish remover it will ruin the purse! My uncle did this type of thing for a living to remove dye you can use rubbing alcohol but depending on size of stain it may take several applications. Use a clean cloth very wet with alcohol and dab on the fabric do not rub. It will spread the dye. Continue to do this using clean side of cloth once it has dye on it turn rag as to not reapply dye after you removed it. Hope this helps. If your not confident to do it bring it to a shoe repair shop and ask if they will (01/31/2007)
By denise warner
I would take a cotton swab and try to clean off the stain with first soap, the alcohol or solvent. With grease I would apply powder &/or K2R - and then you can touch up the color with shoe polish, again with a swab. (05/10/2007)
I have a white (quote)IT(/quote)Dooney and Bourke I had a pink stain. I tried Tide To Go pen and the stain got lighter. Also try the clorox pen. It lightens it up well but it will take a lot of applications. Good Luck! (08/22/2007)
I sent my D&B IT bag back because it had yellowed. That was in May. They offered me a new one at half price, but I figured it would yellow also, so I asked that it be returned. Today is Oct 24. I have yet to receive my bag back from Dooney and Bourke. I will never buy another one and I hope you decide to do the same. (10/24/2007)
I have the cloth green Dooney Bourke with some small, (not really noticeable), looks like a grease stain. Do you think the rubbing alchohol would work on this also? Or it it just for leather care.
I also have a medium clutch with never a problem in over 15 year. I got a red leather one, 7 years ago, on sale, as the saleswoman forgot to move the sign away from the D&B area, so she HAD to sell it as 'advertised' at $89.00! It was over $250.00
This green one I purchased last year from QVC, another decent price and both leather ones look like new. I use saddle soap, VERY sparingly on them every other month or so. It does help tremendously.
Saddle shop is great on all kinds of leather, never ran off the colors, and it's very gentle leaving the leather supple and shiny and new. Just make sure to use a clean cloth for application and make sure you rub it all off.
Hope this helps, and I'm hoping someone can help with the cloth bag.
Thanks in advance.
FYI: It may not be apparent at first due to the bleaching effect, but over time bleach will yellow certain fabrics (the way acid-whitened paper will yellow with age). Also, there is no safe way to remove pen marks or lipstick stains, particularly when those stains are on leather. The manufacturer will confirm this. And don't use rubbing alcohol on leather unless you don't mind it drying out and cracking. Peroxide may cause non-permanent dyes to fade, but nurses and veterinarians swear by it for fabric stains. Anything else you apply is at your own risk. Of course, it is a different story when using any of the aforementioned on PVC coated fabric. The chemical reactions are not so predictable.
Perhaps the best way to prevent the white IT bags from yellowing is to keep them clean, keep the air circulation good (don't store them in tight spaces or plastic bags), and to keep them out of hot car trunks and extended periods of direct sun. (01/29/2008)
How do I clean my Dooney and Bourke bag?
(submitted via email)
A pen in my purse leaked out leaving a huge dark blue stain inside in the cell phone pocket. I washed it with hand soap and it came off completely. I was so happy it came off. I had previously called about 3 cleaners and they wouldn't do it. (06/09/2008)
Has anyone ever had yellow stains around the zipper? It just turned yellow, it is a white purse.
I have two of the IT bags from Dooney and Bourke, and both are only a few years old. They were white, and now have turned a lovely shade of yellow. I'm going to bring them to a cleaners and see if it's something that can be fixed, but I am extremely disappointed in this company now, and don't plan on buying another bag from them. I have a total of 4 bags from the company and they all have their own small problems. (04/15/2008)
I have the Dooney and Bourke white heart barrel purse. It has now turned a nasty yellow color. After reading your comments I am very upset with the Dooney and Bourke company. When you pay $150 for a purse you expect it to hold up. I've only had mine for one year. What a piece of junk. I'm not sure if I should buy any thing else from that company ever again. (05/04/2008)
So I'm guessing the yellowing isn't repairable? I also purchased a white barrel purse a year and a half ago and noticed just a month ago that it had turned yellow everywhere except the bottom. I scrimped and saved for that purse and it cost me $250, then I learn (conveniently) just over a year later that it's ruined!
I've been searching the net to see if there was a way to repair it because apparently D&B won't refund me or repair my purse since it has been over a year. I kept my purse in my closet which was cool, shaded, and had plenty of air circulation so I have no idea why this would have happened. If anyone has any suggestions to try, please let me know! (05/20/2008)
By Meghan S.
I'm starting to think maybe I should stick with coach. (06/05/2008)
I have one that has yellowed, too. It is so ugly and I didn't send mine to D&B because I had already read that they won't replace it. That stinks! See the photo! (06/11/2008)
<img src="/images/feedback_image.lasso?id=67289538" width="400" height="266" alt="RE: Stains on a Dooney and Bourke Purse">
I just received my letter back from Dooney and Bourke and they fed me the same stuff! Buy a new more expensive purse for $155+ or they'll send back my old purse and still charge me to fix things that should not have happened in the first place. The worse part is, I spent $10 on shipping and they expect me to pay shipping fees again on the return or new purchase! There isn't even one purse on the website that I like enough to put their measly credit towards! VERY DISAPPOINTED.
P.S. The GUESS purses are much cuter for the money & are probably made better for. I've been borrowing my daughter's and it's in great condition. I guess my next letter will be to the newspaper, for I am friends with the editor. In these trying times, dooney should be kissing everyone to get sales. (08/08/2008)
I bought my wife a Dooney IT bag. It has also turned a nasty shade of yellow. She didn't use it very often. It mostly sat in a dark closet, but the small amount of light that reached it was enough to turn it ugly shades of yellow. There is no doubt Dooney has a quality problem and they're still selling this crap. The bag was never mistreated, and always stored properly. The Dooney we just bought for my daughter will be going back to the store now. It's not worth the trouble. (08/11/2008)
I also have a white IT bag from Dooney and Bourke, approximately 4 years old. I would expect this bag to last longer and I am very disappointed! I was planning on trying to get my money back or a new purse but it seems other customers were unable to get anywhere with the company. I will be sure to pass on to everyone how bad their quality is. (08/13/2008)
Never again that I will buy another one from this company. It sucks but it's true. I tried cleaning my "IT D&B bag" and nothings work. Unless somebody discovers how to clean it right that wants to share it. (08/16/2008)
Mine ripped and I can't get my money back. It was a $150 wallet. I will never buy D&B again, or recommend it to my friends. (08/22/2008)
I got a red Dooney Rope bag for Valentine's Day. I have 8 Dooney's, but this one was my favorite. 4 months after I received the bag I discovered terrible blue jean fade on it. I couldn't believe the material had stained like it did. It just so happened I was near a Dooney outlet when the fade occurred. The manager looked at it and told me to send it back and that I would get a new one. She even gave me the shipping label.
Well, I sent the bag along, and too bad for me. They would only give me half the purchase price on a credit. I couldn't even get anything "on sale", it had to be full price. I hate this, because I really love the purses, but I am really disgusted on how they handled this. It seems like customer satisfaction should mean more than that. (08/24/2008)
I had just contacted the company on my Dooney and Bourke IT barrel purse and they gave me a line of nonsense about it being the natural aging of the leather. They conveniently stated that I could send it back and get one at 1/2 price, but not much more was offered to me. Unbelievable! I will spread this around and tell ALL my friends to NOT BUY DOONEY AND BOURKE! Their prices are very high but their customer satisfaction is LOW. The purse was a year old in July. Never again will I deal with this company! (09/08/2008)
I also have the same problem. I was cleaning out my closet and I have the It barrel and bucket one, also the matching watch. 3 months after I purchased them, they got yellow and I didn't wear them often. So to make a long story short, I decided to Google in hope to solve this issue instead of throwing them out, but I'm very disappointed to see what bad customer service D&B has. (09/10/2008)
I am very upset about the purses from D&B, I have 2 of them and they both turned a yucky yellow color. I tried cleaning it and taking it to a cleaner, and nothing worked. I will never buy a D&B again. (09/18/2008)
I cannot believe that so many people have this same problem. I have the same white barrel purse someone posted an image of and mine looks JUST like it now. I thought I was doing something wrong. Mine was a Christmas gift and I am amazed at how terrible it looks. I loved that purse and was expecting the leather handles to fade but didn't expect my white $160 purse to turn yellow in six months. I have been searching online forever to find a way to clean it, I was even willing to pay dooney and burke to clean it. Apparently they don't care about their product. I also had the matching $60 wallet...which I ended up just throwing in the trash it was so terrible looking. Nice. I'll never buy or recommend to anyone. That sucks. $320 in the trash. (10/02/2008)
Keep reporting the company to BBB. Just because it's a brand name doesn't mean you can't complain about them. (10/24/2008)
Well ladies, I have experienced the same problem with my bucket bag. Today I came across a couple in a re-sale store which all looked fine. I pulled my bag out and tried to clean it with a Mr. Clean "Magic Eraser".... no luck! There has to be something we can do. I paid $130 for this bag 2 years ago. I wish someone could explain to me how Dooney & Bourke can get away with what is an obvious defect in a product. (11/08/2008)
WOW this is crazy. I have had my D&B for only about 6 months. It's been about 2 months since I used it. I pulled it out of my closet and it's a highlighter yellow. It's disgusting, I have tried everything. I even sprayed some Clorox Spray on it and let it set for about an hour. Nothing happened. I will never buy a product from them again. (11/09/2008)
I tried everything to clean my purse, and nothing would work. I wanted to sell it on ebay because an ex bought it for me, but it looks horrible. I emailed Dooney and Bourke but I got no response. (11/13/2008)
I just took my white It bag out of the closet to sell on ebay and it is yellow. I googled how to get the yellow out but ended up here with everyone else. No more Dooney and Bourke for me, I will stick with Juicy Couture or Coach. Thank you for all of your similar incidents, I won't waste my time trying to clean it. (11/27/2008)
By Cynthia A.
This may sound kind of silly but I've had my Dooney purse for over a year and it's still white. I've used it maybe 40 days out of that year. When I'm not using it I store it in a vacuum sealed bag and put it in a hat box.
I heard that this is how shipping factories store. And it works great. My sister does the same thing and her purse is white also. (12/18/2008)
Can I wash my Dooney bag in a pillow case with Woolite?
Tashika from Hammond, LA
I just used Dawn dish detergent and a soft sponge and brushed the spots away then I dabbed it with a paper towel to get the soap and water off and it came clean! (12/03/2008)
I purchased a light brown suede Dooney and Bourke bag and wore the bag once. I noticed that it had a dirt spot on the bottom of the purse, probably from being handled by the sales staff at Macy's. After I wore it on New Years Eve, I put the bag away in the closet in the blue storage bag that they provided. I pulled it out recently after almost one year and it now looks as if I had worn it all year. It has several blue stains from the bag and other dark spots on the purse. Do I call the manufacturer to clean my bag?
Michelle from Indianapolis, IN
I would contact the store that provided the bag along with the Dooney and Bourke company and plead your case. They might even provide you with a new purse. My daughter had a problem with an expensive clock/radio once and called the company to complain. They sent her a brand new one! I know the purse is a more expensive item than the clock/radio but the concept is the same. Good Luck! (01/08/2009)
Has anyone ever considered a class action suit? It is really ridiculous. I spent a lot of money on that bag and I want my money's worth. I should also have stuck with coach. I have never, never had a problem with coach. (02/11/2009)