When dissatisfied with a company, getting them to act can be a challenge. This guide is about making a customer complaint.
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I've recently had to log more than one customer complaint, with different companies. Here's the strategy that worked for me:
Strategic, polite and persistent customer complaints have netted me this month: anew washing-machine manual, which should arrive any day; a $35 Sears gift card, which hubby promised to spend on me rather than himself, LOL; a promise to replace outright an item I'd sent in working condition for “evaluation,” that came back broken; and a promise to repair or replace a second item, damaged due to a power outage. (Yes, it was plugged in to a surge suppressor.)
Ya gotta love companies that take customer service seriously.
By JustPlainJo from Springfield, OH
Telephone your local library and ask for the "Business Section". Once someone answers, tell them you want the name, title and address of the CEO, President, (whatever) and also the same for your local District Manager of the Company in question. Send your complaint to the CEO and President, copy to the Sr. V.P., the District Manager and your local store manager of whom you are not finding resolution to your problem.
I PROMISE you, in less than 2 weeks, you will be receiving telephone calls to resolve your issues. Be sure to include the name of the person (in the letter of complaint ) with whom you are dealing with locally. That name in the complaint will have your local person sweating to keep his/her job this week, next week or next year..This is not something they want to 'big wigs' to know about :). This works EVERY time! In this case, the old adage: "The Customer is always right" has real meaning.
For those people having trouble with AOL & PeoplePC or for that matter any business go to www.Planetfeedback.com and register your complaint thru them. It's free!
When trying to resolve an issue, always ask for the name of the person you are talking to in trying to resolve your issue; if not satisfied do this:
Call your local library and ask for "Business Dept." for the name and address of the CEO (or President, COO, CFO, WHATEVER) and any Sr. V.P. of the Company in question. Type a letter to both individuals (and include the name of the local person who did not care to satisfy your dilemma) and explain the problem. 99 of 100 times, you WILL get a satisfactory reply...
By Cajun62234 from Collinsville, IL
Even though I don't like to complain, there have been several times I have done just that. Here are a few tips to resolve complaints.
If you're dissatisfied with the service you've received, or if a product doesn't live up to its claim, you should always take your issues directly to the company or retailer. Here are a few tips to lodging an effective complaint:
By Bobbie G. from Rockwall, TX
When something breaks or a product doesn't work right, complain. Find their website and tell them what went wrong and most companies will send a coupon or replace the product.
Ask a QuestionHere are the questions asked by community members. Read on to see the answers provided by the ThriftyFun community or ask a new question.
Which web sites do I post dissatification with Electrolux, Tappin, Lowes Customer Service and a local repair agency? I have a less than a year old microwave that died the day before Thanksgiving and is still not fixed. I dealt with a repair company that has told Frigidaire that it has been fixed (the guy was here 5 min).
Tami from Charleston, SC
I usually check with the Better business bureau, you can register complaints with them, and they may even be able to help you resolve open issues :) good luck!
I have used most of these before:
Here are some others:
Have you tried to contact the various businesses not just by phone but by letter? Sometimes you have to work your way up the chain of command. Be sure to be firm but civil as the poster before say. Good Luck!
I had a "professional company" fix my floors. Well they detroyed them instead. They refuse to fix them. I have contacted so many people. I know there has to be help somewhere. Does anyone know where I can get help? Here are a few pictures of when it started. It has gotten a lot worse since then.
I have in different circumstances managed to get some satisfaction by threatening companies to contact the Better Business BUreau or other organizations such as the FCC when a cell company was giving me the runaround
I sincerely feel that you need to sue them in small claims court. Figure out the $$ value of the damage (at leat $5000) and sue. YOU have a good case and mighb even be able to get a pro bono lawyer to work with you