Butterick Sewing Machine Only Runs In Reverse?

I received my Butterick EB6100 sewing machine yesterday and set it all up. Then I tried a test run, it only runs in reverse. How do I reset it? Could it be the stitch settings?

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February 4, 20190 found this helpful

If you just received this machine yesterday, I assume you bought it new. Contact the place you bought it. Many stores have free classes, or at least a free introductory lesson to get to know the machine. There is a possibility that your machine is defective. Contact them as soon as you can.

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June 25, 20190 found this helpful

I have just returned my Butterick EB6100 sewing machine. To begin with it just stitched in one place, then it moved to stitching in reverse. I am disappointed with the response I have had from create and craft, they informed me that the email address I was using was not the one on my account!!!

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I only have one email account so I'm at a loss as to what they are talking about. My husband is communicating with them in the hope of a refund, I have lost complete confidence.

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February 5, 20190 found this helpful

Hi,

There are several mechanisms that can become stuck in the reverse position. These range from simple fixes to complicated ones. I would take it in to be repaired.

Blessings,

Robyn

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February 5, 20190 found this helpful

They should put repair instructions in the manual. I phoned create and craft, they organising a collection

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February 8, 20190 found this helpful

This seems to be the machine you are having problems with.

www.createandcraft.com/.../butterick-eb6100-computerised-sewing...

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I am really surprised your machine did not have set up instructions as well as information on troubleshooting problems but they should have some they will send you by mail or by email.
They will help you by email, telephone or even replacement.

www.createandcraft.com/.../contactus

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February 11, 20190 found this helpful

It did have a manual but it didnt have anything in the trouble shooting to help me and I have been using a sewing machine since I was 5 years old so I know how to set one up. It was sewing fine just the wrong way

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February 10, 20190 found this helpful

Did you get this resolved? Post back how you got it fixed. I hope the company was helpful.

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It should have a warranty if you just purchased it. Be sure to keep all the paperwork together in case you have other challenges. So frustrating!!

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July 31, 20200 found this helpful

I had the same problem with mine when I first had it. Mine was the reverse button was stuck. I pressed it a couple of times and it fixed the problem

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