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Front Load Washer Won't Spin?

My Defy front load washing machine won't spin. I don't know what happened and it's still new. Please help me fix this.

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Bronze Answer Medal for All Time! 242 Answers
August 19, 20170 found this helpful

Very likely your machine is throwing an error code. Have you checked your manual for troubleshooting instructions? If so & it is not something that you are able to correct on your own, then I'd suggest getting a repair tech out to look at it. If it's new than likely you are still under warranty.

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Bronze Post Medal for All Time! 105 Posts
August 19, 20170 found this helpful

Check inside the machine and drum area. A lot of times something will get stuck in the drum area. Normally this can be socks or underwear. Check around and turn the drum. Make sure nothing is blocking the drum from turning. Also, watch the machine during the wash cycle. Front load machine turns during the washing cycle.

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Check the error codes on the machine and open the back of your machine. Check to see if the belt has slipped off the pulley. If so adjust the belt on the machine and try again. If nothing else works you will need to call your service center for repair. If it is under 12 months old the service on the machine is free.

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Gold Feedback Medal for All Time! 949 Feedbacks
August 20, 20170 found this helpful

It appears you are in South Africa.
The Defy front loading washing machines are good machines and if this is a fairly new machine you should call your service center and have them check your machine as a belt slipping or anything else should not be happening to this machine. If you are seeing an error code you can write it down so you can give this information to the service person when you make that call.

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Most likely, if you find your original paperwork you will find your machine has a service warranty of 3 years so if it is not that old then call your service center and do not mess with your machine.

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