Repairing Auto Tension on New Home Memory Craft 4000?

I have had this New Home 4000 for quite a while now and it is a great machine. Recently the auto tension has stopped working. What a feature to loose! :( Does anyone know how to fix this inexpensively? I am trying to avoid bringing it into the shop if possible.

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June 7, 20170 found this helpful

I am attaching the link to the instruction manual. Make sure you are following instructions on page 20. janome.com/.../inst-book-mc4000.pdf

Craftsy has an article on fixing the sewing machine, and there is a section on the tension:

www.craftsy.com/.../

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June 8, 20170 found this helpful

Sometimes it takes someone familiar with this machine to walk you through several steps to make sure you have everything set properly.
Janome has in the past been very good about helping callers with problems like this. If you are still having problems, maybe it would be worth a try.

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Here is the information on placing a call;
Call Monday through Friday 8:30AM - 5:00PM EST, 1-800-631-0183 option 3.

Sometimes you can get help by asking your question on this site:

www.fixya.com/.../p446200-janome_memory_craft_4000_sewing_machine

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