I have a Kenmore front loader that is not quite 10 years old. If there are too many heavy items like jeans and towels it doesn't spin at the end properly so not all the water drains completely and the door will remain locked. I will then put it on a rinse and spin cycle and then it's fine. A lighter load it seems to be fine. Why would it spin sometimes and not others?
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It sounds like the tub is not balanced or has belt that shifted. You can contact their customer services department to get their feedback since they are the experts:
www.kenmore.com/
Just a word from the been there/done that and failed...Unless you are super handy, I leave those kind of jobs to the pros.
I ended up having a much bigger repair bill on a washer by trying a DYI job than I would have if I would have just called from the beginning. I think that is how I learned the true meaning of penny wise and pound foolish :(
Now I know! Good luck!! Hope it is an easy fix!
Thank you...no... NOT handy with something like this. I did 2 small loads of laundry with similar clothes in each. First load was fine second load it did it again and once I put it on a spin and rinse cycle it was fine.
Sounds like a service call is in order. It could be the timing belt, which is not a huge fix, but one best left to the pros. Hope you get it resolved quickly!
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