My X5 steamer just feels warm. There is no noise. I don't think the pump is running. Has anyone had the same problem?
Your problem may be minerals clogging up the filter. The author of the article I read sawed the compartment open, cleaned it out, and epoxied it back together. You can read the article here:
http://chris-ei rebuild.html?m=1
Sir,
H2o mob the pump is not pushing the water into the heating tank please let me know how to repair the pump.
Thanks
I have the same problem. When I called I was asked to buy a new mop or replace the whole pump bit for a fortune!!!! Might as well buy a cheaper mop for that price! Customer service is useless!!!!
I have the same problem. When I called I was asked to buy a new mop or replace the whole pump bit for a fortune!!!! Might as well buy a cheaper mop for that price! Customer service is useless!!!!
I want replacement of very bottom of pump part where there were four screw two type of screw and clean out and noticed the plastic that putting the screw back were broken and that is only bit that I want for replacement and and the pump was not working and it was getting warmer and still not getting results ! please help me and all I want is motor part not a whole part and I wouldn't mind to pay for replacement !
Hi, my partner had our steam mop in the rubbish pile to throw out today and I thought I'd do a search online and found this thread which helped me fix it without any parts or sawing/gluing so I thought I'd contribute my experience.
Out mop was making the hum hum hum hum noise but nothing was coming out. The unit was heating up and the pump was working so this indicated there was an issue with the water flow.
I opened the unit up and it was surprising simple insided. I couldn't see any water flow through the clear connecting tubes. So I gave the pump a tap with the back of a screwdriver and I saw a little movement in one of the clear tubes. More taps and water started to inch it's way through until it cleared the blockage (which I presume was mineral build up) and the steam flow was stronger than I remember it. I'm assuming it was building up over time and restricting flow until it finally stopped... anyway I got it going and it's now back in the house.
I actually tapped the pump about 30-40 times in the end as I started softly but it needed some decent taps to dislodge all the build up and clear the way.
Inside the unit the water is all completely contained by connecting tubes so when you open it up you can still operate it safely. I still recommend exercising caution and using it on a protected circuit with circuit breakers.
This only took me about 15 mins to fix. I'm stoked :)
So if your pump is making that hum hum hum hum AND is heating up but nothing is coming out - my money is on this to fix it for you.
Good luck! :)
It is not lime scale. It is the pump, no humming sound, can it be repaired or not?
If the pump isnt working its probably clogged, open up the unit and take the pump apart, you can google how to clean a solenoid pump and there are youtube videos for the same model of pump. I used this video ; www.youtube.com/
Hi Judy
I tried the link but is not working do you have another link I will appreciated it
chrispottier76 This worked perfectly! Had a little problem with the hex screws, but other than that, working fine how.
Thanx so much for this. Thumping the pump worked for me too!
Thanks will give this a go tomorrow
After you get it unclog from build up in unit and the pump, fill tank with one cup white vinegar and two cups water and run steamer until almost empty. Remove remaining fluid from tank, rinse inside of tank and refill tank with distilled water, use as needed and empty tank when done and store it empty.
Sounds like the pump is not working.
Remove it from brace that holds it with four screws. Remove input line hose from straight fitting, remove exit line hose from exit elbow. Carefully move micro pump unit it out of housing. (You may want to take pictures with cell phone prior to disassembly) Unscrew the elbow and carefully take it all apart to clean scale build up using very fine sand paper and 0000 steel wool.
OK firstly you need to ensure that the pump is not stuck.People advise putting descaled in the tank and running, but if the pump is not running in the first place this of no help. First remove the handle and mop head for ease. Then remove 8 crosshead screws on the cover (rear of tank) and 2 multi lobe security screws (Torx T10) at the mop end of the cover try easing up gentle (first on one side then on the other) until casing parts. then when you have most of the casing free pull it back slightly as the thin end lips under the handle end. Once the cover is clear you will see the pump with a hose to the tank and also to a T piece. the pump is held in place with 3 crosshead screws remove this and lift the pump slightly. compress the spring clips on the inlet and outlet hoses and move them down the hoses so they are clear of the pump, you now need to remove the hoses using a gentle twist/pull motion, be careful as the hoses do tend to split. replacement hose is available on any online shop (4mm ID x 8mm OD from amazon £6 per mtr). once the hoses are clear try blowing down the inlet of the pump you should get a click and then air flows. if this is the case then place the pump back in the housing without the hoses (1 screw is sufficient) plug the machine into the power supply and turn on. once you have the green lights press the steam button. (hopefully the pump now runs mineral deposits gum the pump up). However if it did not run then we now have to do some further tests .
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My H20 X5 steam mop stopped working. I took it apart and two of the pipes broke. I descaled the little boiler then got some more hose, unfortunately the first I purchased was too thick and couldn't close the unit.
The next I got just melted, grrr. Where can I buy some more hose from that will fit and not melt please? I've tried the internet but getting nowhere. HELP!As you have found, these are not parts you would normally have to replace and finding the right size hose that will take the heat will be difficult but why not take the machine and broken parts to a couple of auto parts stores and see if they have anything you could use.
You might also have luck checking with a plumbing shop, especially one that sells to contractors.
Ace hardware stores also have a good line of stuff like this.
For best results you should take the broken parts and machine with you so someone can see exactly what has happened and look at the broken parts.
I have found a set of used hoses that might work on eBay. I am not sure if they are the hoses you are looking for or not. Here is the link to check them out. www.ebay.com/
I got a H2O X5 steamer and I need to know how to fix the pump. Where can I see an assembly diagram or photos of its components, or find out how to get a replacement unit?
Have you talked to where you bought it and see if they can help? Sadly if it was Amazon or by mail, that is not an option, but if you purchased it locally, the seller may be able to give you some info.
That or do you have a local hardware store owner you can talk to? They are my go to...I am old fashioned and like in person info first.
If not, my last resort is to go to the various internet gurus...here are a few to try. Hope this is helpful!
Don't forget to wear eye protection and gloves if you are dealing with the sharp parts...SAFETY FIRST!! Also be sure to unplug it! My hubby is always yelling at me because I forget that step :(
www.fixya.com/
www.thane.com/
www.qvc.com/
