I went to Walmart for a gallon of paint, the guy mixed it up and when I got home I accidentally tipped the paint can. Well the guy who mixed the paint didn't seal the lid. Now I have a huge stain on my carpet. Should I try to get Walmart to pay to have to carpet cleaned or just let it go?
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I think that you would have a hard time proving that the paint mixer person did not seal the paint can properly. They would maintain that you should have checked the seal before you left the store. After you leave, they cannot be responsible for damages.
I have complained to Wal-Mart before and have gotten nowhere.
If you choose to pursue this, I wish you the best of luck.
Contact the manager at the Walmart where you bought the paint. But don't be surprised if Walmart refuses to pay for the carpet cleaning.
Walmart has been notorious in paying for workers' compensation cases when their employees have been hurt right at the job.
A friend of mine lost her job at Walmart because she was involved in an auto accident. Walmart was SO CHEAP that they didn't want to cover any of her medical expenses.
You should at least try. At the very least you would have notified them of a problem they could work towards fixing. NOTE: I've always had more success dealing with customer complaints and getting results by being good natured. I used to work in customer service (for 11 years) and I know from experience that management will be more inclined to do something to help customers who are polite and "likeable." If you dress in a professional manner when you go to complain, you'll get better service, too.
If you don't get any help, you can then send a polite letter to head office detailing your complaint. Make sure to have the dates and the names. And it's always a good idea to include a detailed suggestion of how you would like to be compensated. For example, if you have an estimated cost of the repair/cleaning that might be helpful. Try not to get upset if management can't help you the way you wish. It might be because they have limited scope in what they can do. Good luck!
Ok, so some people don't like Walmart but that doesn't make them responsible for everything.
If the paint spilled because it wasn't sealed at the store; it would have spilled LONG before you tipped the can over your carpet. You would have seen some color seeping out around the seal when you put it into your car or took it out after the drive home.
The last time WM would have touched the can was if they showed you the color after it was mixed. That would only have been done if you bought a custom color paint. If the store just mixed a standard color paint for you; they wouldn't have opened the can at all.
You would have been standing right there so wouldn;t you have paid attention to them closing the can? It's always been in my line of sight when I've bought paint.
And by the way; I purchased some spray lacquer at WM and one can literally just started leaking a day after I bought it while sitting in the bag. I brought everything back and WM was VERY gracious and quick to refund. They also gave me some solvent to clean a small spot that got on my garage workbench. They also threw in a roll of paper towels without my even asking.
If you honestly know you did nothing to open the can (like dropping it), at least make a polite and reasonable complaint at your WM. You have nothing to lose. Be honest about it because they have cameras on everything and they will review the tapes.
As for the person who thinks WM should pay for her friend's bad driving, WHY? Was WM driving her car? Did WM hit her car? Was she driving somewhere WHILE ON THE CLOCK and as PART OF HER JOB when the accident occurred? I'd say no.
If an employee trips over their own 2 feet running into work because they didn't leave enough time to get to work and clock in; do you really think the employer is responsible? What about if an employee does errands on their lunch break and thus has to rush through eating and they cut their hand. Would an employer be responsible then?
People need to educate themselves about what Worker's Compensation is and what is covered BEFORE they step foot into the workplace. It isn't a free ride for employees who don't buy their own or inadequate insurances. Bogus WC claims can put you out of business faster than you can blink if you aren't careful.
This happened to me - but it was in my car - seats - no less. They paid for having my car seat re-upholstered. It is worth trying - your carpet probably should be replaced.
Talk with your homeowners policy holder. They paid for cleaning my carpet when the paint did not come out they replaced the carpet.
Where's your evidence? Without anything for evidence, you can't accuse WalMart of any error.
At the least, I think you should tell the guy responsible & his boss. I would talk to Walmart's about the incident. They do try to make the customers' happy. Good luck. What an awful mess.
Have you not made a mistake before? Let it go! Things happen and misfortunes happen. Try to get the paint out of the carpeting and if it won't come out than you can pick out new carpeting. I know that is probably not an expense you want right now so look for an alternative solution for the stain- put a rug over it!
I agree with Oberhund - you might start with the manager. I recently had Wal-Mart reimburse me for a couple of items that were mis-scanned and I had no proof. I bought two pieces of clothing - one at regular price and one on sale. The one at regular price did not fit, so when I found the receipt to take it back, I noticed that Wal-Mart scanned the regular priced item two times and the sale priced item not at all. I did not catch this until a week or two later and didn't even have the tags from the sale-item clothing.
I was very nice when explaining what had happened, and I didn't expect that they would do anything about it, but they did. They refunded money for the item being brought back and for the double scan. I did have to tell them that they needed to keep the money for the sale price item I had at home.
Go ahead and make your complaint and see what happenes. Good luck.
Also, report it to your insurance company. It's possible that if your deductible allows, they will replace the carpet and subrogate against Wal-Mart.
my question is how did you get it home and into the room without it spilling?? the lid was secure enough for that.
I had something happen once. The guy loaded all my purchases in the trunk of my brand new car. I got home and went to unload to discover that the spray bleach counter cleaner spilled all over the carpet of my new car (I had the car 3 days). I went back to Target the manager came out and said at least the checker should have noticed the the top was not on tight, I had not noticed it. I offered to pay half to get it replaced they replaced it all.
Maybe the guy didn't seal it all the way, but you took it and left the store. Then you carried it into your home and set it there. If you failed to notice the lid not being on, how would you expect him to? Bottom line is, you kicked the can, not him. And you caused the spill, not him. Go ahead and talk to the Mgr, but don't be disappointed if they don't do much. It's just as much your fault as his, how about taking some responsibility too.
Thank you all for your thoughts. Susan you are right I did spill it myself and I am not looking for others to blame for my mistakes.I was just looking for different points of view no need to be so angry.
To answer how did I get it home without spilling? I put everything in a box in the back of my truck and drove.
What happened was I spent all night scrubbing and with helpful tips from people on this site (thank you) cleaned it up. I never did go complain to walmart I wouldnt want the kid to possiably lose his job.
My point was is sealing the lid of the paint can not part of the job?
I can see how she would not have know the lid was NOT on as it should have been and I can see how she got it in the house without it spilling. I say lay off her; the person in the paint department has a responsibility to make sure the lid is on as it should be. I know I'm ratting on WalMart but people working in the paint dept should be trained better. I'm not saying sue WalMart; I'm just saying they should be notified so the same mistake won't happen again.
If he failed to notice the lid was not on correct as someone said. Gosh.....it's his job. His moral responsibility.
Same happened to me, as seen in the pictures. I don't think she put the lid on tight enough because I got home and the whole Gallon dumped over in my van. If the lid had been properly sealed this would've never happened. I filed a claim with Walmart I hope they replace my carpet because I will never get that out. And it needs a good detail in too. There is paint everywhere!
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